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Jim Taylor Ford

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Bryce Mande

June 21, 2025 · review of Jim Taylor Ford

Dropped my vehicle off for service at 0845 Friday morning called to get a update since I have heard nothing all day and was told everyone from the service department left and they could not do anything to help me. Could not tell me anything about where my vehicle is. No one called to tell me they were keeping it over night which means that I cannot get my vehicle back until Monday since they are closed all weekend. I have no way to get to my appointment tomorrow and I don't have a vehicle all weekend. This place has terrible customer service, no communication, and they do not care about people. I would give zero starts if I could. I DO NOT recommend this place for anything.

Response from owner

We're truly sorry for the inconvenience you experienced. We understand how important communication is, and in this instance, we clearly fell short. While the situation has already been discussed with our team, we appreciate your feedback and take it seriously as we work to improve. If you would like to speak further, please feel free to contact me directly. Marvin Almond Corporate Fixed Operations Manager MarvinAlmond@JimTaylorAutoGroup.com 318-582-0976

June 25, 2025

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Other reviews

August 1, 2019

James FRO

No written review

September 15, 2020

Shay Chandler

Ryan Erxleben took care of me here and did a wonderful job I will definitely be back with my Ford business. Steve was a great manager to deal with as well

March 16, 2022

mamie hammock

No written review

August 3, 2025

Mark Russell

Jim Taylor treated me and my vehicle as important to them. The service and communication was exceptional and professional. I will take all my vehicle repairs to Jim Taylor. Hands down the best group out there!