All reviews

Lynda Linn

I have been a FORD owner for decades. In the past, Jim Taylor Ford in Ruston was so responsive and attuned to customer service that I drove from Monroe to Ruston for service. That is, sadly, no longer the case. While I understand it is a dynamic business and updates are necessary to remain competitive, losing experience and authenticity in your customer service is unwise. The knowledgeable people who brought learned experience and customer care to the table are no longer at this dealership. And while youth can be an asset in any business, the young people who populate a business environment need seasoned professionals to guide and nurture them. However, I don't see that happening here. For me personally, arriving at this conclusion has been costly. The last incident occurred after paying $1,383.00 for repairs only to have the vehicle returned to me with the SAME ERROR CODES that I brought it in with. Following another diagnostic event, I was told my vehicle needed a part that FORD no longer manufactured and I should replace it. One would think after paying $1383.00 for repairs and receiving the SAME ERROR after the "repair" that a reputable dealer (or service advisor) with integrity might recommend a re-assessment of the charges. Perhaps the seasoned professionals who once populated this dealership might have done so, but the immature young people in the JTF service department now are more concerned with having a good time. So, JTF ... thank you for your advice: I WILL buy a new FORD. But it will be from a different dealer. Yes, it will be inconvenient for me to travel to Jonesboro, Farmerville, Monroe, or Bossier for service, but I will endeavor to find a dealer who is more concerned about keeping customers than hiring new, inexperienced, and un-interested youngsters. I hope the $$ you saved by hiring these untrained people you call "service advisors" are worth it because this experience has just cost you a long-time customer.

Mike Moak

After calling Banner Ford in Monroe!, three times and waiting on hold I got fed up and decided to drive the extra 15 minutes to Jim Taylor Ford and I cannot express to you how friendly and helpful the service department and service manager was. I bought my 2021 trimmer from Banner Ford brand new and have had nothing but issues every time I bring it up there. Jim Taylor Ford has been from daylight to dark difference, especially with the new service manager! I’m not one to leave reviews, but I have to give a shout out to Miss Amber and her team. They got me back on the road the same day when Banner Ford told me it would be a week plus thank you so much, Jim Taylor!

Kevin Hill

Great service and the staff was friendly!

TINA SPILLERS

Great experience! Friendly staff, super salesman and a Bronco I love!

Sonya Wilburn

We had an outstanding experience working with Seth Peterson and the Jim Taylor Ford team. Seth was friendly and patient and there was never any pressure—just a real desire to help us find the right vehicle to suit our needs. We were very impressed with his level of professionalism. The entire process was seamlessly executed and stress‑free. We would absolutely recommend this dealership to anyone in the market for a vehicle.

Richard Guidry

No written review

Wanda perkins

TPayne was great

Trisha Johnson

No written review

Kevin Howard

Good work, but on the $high$ side IMO. Was charged for something that should have been included in the repair. Doors and hood were left dirty and I had to go get my truck instead of it being brought back to service dept. Some of this might be nit picky, but you drop $5K on repairs and you have bad knees, IYKYK. Still, the work was top notch and a 2 year warranty makes it worth it...

Chris Nevils

Amazing dealership experience. We wanted to get a Bronco for our daughter and Jim Taylor had a good selection including the exact match for us. Our sales consultant, Seth Peterson, did an incredible job in both making the sales process as easy as any I have experienced in decades of making car deals. More importantly, Seth prepped the vehicle himself, set up the apps, showed us every feature on the vehicle, and made sure we had a full tank of gas, inspection sticker, and everything we needed. He was also kind enough to follow up to make sure we really liked the vehicle and to answer any questions (which we didn't have because he explained it all). Made us feel like we were buying a luxury vehicle.

Casey Tripp

Are you sick of the, "I have to talk to this or that manager," pricing? Want an upfront price, good communication, and quick responses? Then Scott Winstead, is your man. He has worked here for a very long time for a reason. He gets return customers because of his service. He quickly found exactly what I wanted, priced it well, and worked with me throughout the process. I was very happy with the price. They were cheaper than nearby dealers on the same vehicle. I did not ask for a sunroof, did not expect it, and was surprised it had it. Their price with the sunroof was cheaper than other dealers without. My first Maverick (2022) was a great little truck and this 2026 is even better.

Jen J

Dustin provided exceptional service from start to finish. He worked diligently to understand exactly what I needed and made sure every detail was handled with care. He went above and beyond to ensure I was completely satisfied, and his professionalism made the entire process smooth and stress‑free. I will definitely be back because of the outstanding service he provided.

James Coats

Could have been more forthcoming with the sale. Drove a little over an hour to look at a used truck. Test drive was good. Was told many times it had a 250 point safety inspection. Few days later I feel a pull to the left and a noise under the truck,2008 F150 LT. Apparently it had been wrecked. $1600.00 later still not right. Very disappointed with Jim Taylor Ford. Looking for an other vehicle. Only been 5 to 6 months ago. Work at Feed store in Bastrop Louisiana and see hundreds of people a week. Don't mind telling my story. Took truck back. They worked with me and now I am driving a 2019 F150 XLT. Best and newest truck ever for me. You must read whole story. They believe in making there customers happy 😊.

Manuel Sifuentes

Very nice place, and the people are so kind, special thanks to Chad Spencer sales consultant, He give me a very good deal!

Jessica Harris

Update — 3 Years Later: Would Not Recommend My family has purchased and exclusively serviced 7 vehicles at this dealership, so this review comes from years of firsthand experience — not a one-time visit. Over the past year, the service department has been a consistent disappointment. There is zero continuity — I have not seen the same service advisor twice. More concerning, when I called today about what I believed could be a safety issue ahead of an 8-hour road trip this Saturday, I was laughed at and essentially told to wait until next week. That is not acceptable when someone is asking whether their car is safe to drive. This isn’t the first time my concerns were dismissed. About a year ago, I raised questions about an electrical issue and was told it “sounded like a ghost.” I’ve since heard from multiple other customers that complaints here go ignored — and my experience confirms that. To be fair, there are some genuinely great people on staff. The problem is that the first faces and voices customers encounter are, unfortunately, the ones driving people away. After 7 vehicles and years of loyalty, I am now shopping elsewhere. This dealership will not be getting my next purchase.

Riley Smith

Chad Spencer is the man. Bought a 25 bronco sport from him and he made it so easy. Highly recommend using him when purchasing a vehicle.

Cindy Thompson

Briefly took my car in for recalls. One was a rear axle bolt. I guess that was fixed but another very crucial bolt was left almost hanging loose. Had to take it to another mechanic to get it fixed because jim taylor did not find it. If it had come loose it probably would have killed me. So I definitely would not take ANYTHING to them. They had it THREE DAYS and found nothing wrong. My mechanic found it in 5 minutes.

Erica Hogan

Chad Spencer helped me get into a brand new Expedition Max. I had such an easy experience. I recommend Chad at Jim Taylor!

Jordan Pierce

Jack was very professional and punctual throughout the time my truck was being repaired. I was consistently updated and aware of everything going on during the process. My brand new transmission and rear end have me feeling like I’m driving a new truck. I highly recommend Jim Taylor Ford.

T

Dropped truck off for check engine light diagnostics, paid $1900 to replace two coils and all spark plugs, got in truck to leave, check engine light still on, told service lady, they immediately took it back to repairman, came back and said they forgot to plug a connector in, light cleared. Left lot, 5 min after leaving check engine light came back on, and now periodically flashes. Service Department closed for the day. Brought it back the next day and repairman said plug wires were crossed, he swapped two around and apparently finally fixed it, only took them 3 different tries. Communication during the whole process was horrible at best, the best way to find out what is going on, and if vehicle is ready or not is to check in person at the service counter. You will receive no help by calling or messaging their service text number.

Hannah nelson

We had the best experience buying a car at Jim Taylor Ford in Ruston! Seth, Darren, and Scott were so awesome to work with and made the process so fast and easy! Definitely check them out when in the car buying market!

Royzgrl

Always a great experience here. Highly recommend.

Kristie

I just purchased my new ride. Chad Spencer was my salesman and he did an amazing job. Very thorough and polite!! I felt at home. I'll definitely be recommending them !! Ty!!

Rodney Potts

No written review

Lauren Jordan

Scott W. was great during our most recent purchased!

Jon Anne Winstead

We are very pleased with all aspects of buying a vehicle at Jim Taylor from the salesman and the service! Would not buy from another dealership!!! Scott is amazing!!

Steven Bates

Great experience and great people at Jim Taylor Ford in Ruston. Seth Peterson took great care of us!

James Rea

Professional, courtesy, not pushy and listened to your needs

PinkDawgMama Turner

No communication when they have your vehicle. No call backs when they say they will, randomly transferring calls to a voice mail when not wanting to answer your questions.

T. W.

Chad was an awesome salesperson! Was helpful and informative. Definitely will recommend him here at Jim Taylor Ford.

jayda naron

I had a great experience buying my car here, thanks to Seth. He kept me up to date on the used options! He was knowledgeable, patient, and never pushy, which made the whole process way less stressful. He took the time to answer all my questions and made sure I felt confident in my decision. Highly recommend asking for Seth if you’re shopping here!

Chad Rawls

I dealt with Seth Peterson. Really good guy that was down to earth and straight up. Not your typical pushy needy salesman. Helped me with any questions or problems that I had to the best of his ability.

Wayne Gentry

Staff was excellent. Jack was very attentive to my needs. Expedition was fixed and returned on time.

john m

Excellent experience

Robert Hudson

Everyone very friendly The girls at the service counter over and above All three of them Much aloha and God Bless

James Gryder

Very professional and respectful towards me and respectful to my needs as a costumer.

Jason Thomisee

Great friendly people. Well organized staff and service department.

Chase Fennell

No written review

Alys Cockerham

Horrible customer service. Had an appt for Thursday at 11, received a message letting me know I can track progress on my vehicle for them to not even have touched it. My truck had the moved out of the spot I parked it. I had to call them just to get nothing. The next day, they give me this ridiculous quote on something I didn’t even need, said they would call back with the correct information and never did. After I called back still nothing, called again and still nothing had to call again was told a totally different price on a water pump than before and was also told they was not going to work on my vehicle that day. I was told the water was $162 then the price changed to $262 within a week. They are a horrible definition of customer service. No help at all! I will never bring my vehicle back here. This is the second time I’ve had a bad experience with them, mainly LACK OF COMMUNICATION!!!

R B

Amazing service !

Daniel Smith

Chad Spencer is an awesome Sales Consultant, Go see Chad for your next vehicle!

Amanda Ates

Chad Spencer was the best sales person I have ever had. He gave me the greatest price on my new Bronco. If you are looking for a great honest person, go see him!

Molly Rogers

Seth is the absolute best! Best experience I have ever had buying a vehicle!

Mark Kennedy

Go see Seth he will take care you!

Ricky Murphy

No written review

Joe Bannister

My daughter is a student at LA TECH and was about to travel home for the Thanksgiving holidays when she noticed her 2023 Bronco Sport running hot. I advised her to take it to the nearest FORD dealership as I called them to explain the situation. I spoke with Frannie in the service dept. and was told they didn't have an appointment available until the middle of next month, but she said to have her come in and they would at least look at the radiator and make sure it had coolant and was not leaking. Once she got there they told her it would be a lengthy wait, but had a service advisor drop her back off at the dorm so she didn't have to wait the whole time at the dealership. She got a call 3 hours later saying it was done and ready for pickup. They found the water pump needed to be replaced and rushed it back so she could get home for Thanksgiving break. Big thanks to Frannie and Amy ( Service Advisor) for getting her back on the road in as quick as possible. Jim Taylor Ford and their staff did go out of the way to help my daughter and we couldn't be happier to tell everyone about it. Thanks Jim Taylor Ford.... will call you when I need another Ford Raptor.

Jesseca Schwieger

To say our experience was great would be an understatement. Seth Peterson went above and beyond helping us find a vehicle to accommodate everything we need. Not only this but he took the time to go over each and every angle possible. He is very knowledgeable and cares about his customers. I highly recommend using him if you’re trying to buy a vehicle!

Lisa Allen

Their sales people are very informative about each vehicle and really nice. Their service department sucks.

Franny Adams

No written review

Tammy Blundell

Thank you Seth Peterson for helping us find the perfect truck and making the purchase process so easy!