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Jim Taylor Ford

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Heather Underwood

March 31, 2018 · review of Jim Taylor Ford

All the way from Texas was approved just waiting to sign and they sold the vehicle out from under us

Response from owner

I apologize for any inconvenience. We cannot hold vehicles unless they are approved with a lender and pay a non refundable deposit. This is never our intention to sell a vehicle that has a deal pending. In some situations this can happen especially if the lender is non responsive and the vehicle is in high demand. We will do everything we can to find you a vehicle that is similar or meets your needs. We want all of our clients to be 100% satisfied. Please call us when you can so that we may discuss options on getting you the right vehicle at the right price in a timely manor.

April 2, 2018

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Other reviews

July 6, 2022

Rick Burkett

No written review

May 6, 2025

Ann Hitt

My experience with Jim Taylor Ford and Caleb Ashley was outstanding! I also appreciate Darren Collie for his help along with Caleb for making the buying process so easy. Caleb explained to us very well about all the features the vehicle had to offer. For instance the extra storage space in the back for things like groceries so they would not roll all over the back of the vehicle. We started the process on Friday and the vehicle was cleaned and filled with gas ready to go Saturday morning when we got there. We are very pleased with everything.

May 12, 2021

victoria zeringue

If I could give ZERO stars I would. The management team are grade A pansies. They pawn off customer service issues to a sales person that has no idea what’s going on. Don’t return phone calls. The GM is an imaginary person because at this point does he even exist? I’ll be going through BBB LMVCC and any an all other avenues out there.

August 17, 2025

Chris Ellis

Seth did a great job in presenting the trucks we were interested in. Even though he is a new salesman, he is very attentive and willing to learn the buying and selling process.