James Gryder

Jacob Clemmensen

Crawled into this dealership off the interstate because my truck was handling dangerously. They were a little busy that day but the Ford techs onsite wouldn’t give me five minutes for me to explain what was going on. Luckily another ford dealership 30 minutes down the road worked with me and got it fixed.

Ronald Hale

No vehicle report card of what was checked during service, I just got a bill

Jeff Hollis

I've been using Jim Taylor Ford for service since I purchased a truck there several years ago. I took my 2018 F150 in to have a trailer brake controller installed and to check rear end and transmission. I stated that sometimes it shifts into drive very hard and when the truck is moved from side to side and hitting bumps that it made a clacking noise. They entered, incorrectly, that when I hit a bump or the truck moves from side to side that it shifts hard. The young lady that checked me out stated several times that was what was on the ticket. I kept telling her that I never stated this and it was an error on their part, but she kept telling me "But, that's what's on the ticket". When I picked it up, she told me that they would have to ride with me the next day so I could explain. I live one hour away and this was at 5PM after everyone had left for the day. She stated that I could leave it another for day but I had already arranged for a ride to Ruston and didn't want to inconvenience my ride again to come back.They should have called me so that I could explain my issue or be there before everyone left. I had told them what time I would be there and was told that someone would explain everything to me when I got there. They should have called me to ask questions. I am very dissatisfied and will NOT use Jim Taylor Ford for service again.

John McAllister

Took my money for backordered part online and then ignored requests for a refund.