Joe Bannister
My daughter is a student at LA TECH and was about to travel home for the Thanksgiving holidays when she noticed her 2023 Bronco Sport running hot. I advised her to take it to the nearest FORD dealership as I called them to explain the situation. I spoke with Frannie in the service dept. and was told they didn't have an appointment available until the middle of next month, but she said to have her come in and they would at least look at the radiator and make sure it had coolant and was not leaking. Once she got there they told her it would be a lengthy wait, but had a service advisor drop her back off at the dorm so she didn't have to wait the whole time at the dealership. She got a call 3 hours later saying it was done and ready for pickup. They found the water pump needed to be replaced and rushed it back so she could get home for Thanksgiving break. Big thanks to Frannie and Amy ( Service Advisor) for getting her back on the road in as quick as possible. Jim Taylor Ford and their staff did go out of the way to help my daughter and we couldn't be happier to tell everyone about it. Thanks Jim Taylor Ford.... will call you when I need another Ford Raptor.
Response from owner
November 13, 2025
Other reviews
jacob Rogers
Darren helped me find the best fit for me and my needs. He went above and beyond to make sure I was happy and got a great deal. Thanks. I'll be back when it is time for the next one
Jordan Pierce
Jack was very professional and punctual throughout the time my truck was being repaired. I was consistently updated and aware of everything going on during the process. My brand new transmission and rear end have me feeling like I’m driving a new truck. I highly recommend Jim Taylor Ford.
Denise Ellington
5 star salesman and finance team💜
Debbie Richards
I've always received great service at Jim Taylor Ruston. Their service department is always top notch.