Mark Boersma
Service department has very poor service. Made an appointment to have my car serviced. The next day no one had looked at it. I stopped by the service department and inquired. “Someone is on it now”. 4 hours later I called. “The technician just got on it.” Frustrated, I asked for my car and asked why I keep being told the same thing. The service person hung up on me. When I picked up my vehicle, it was apparent no one had ever looked at the problem. I understand being backed up. I don’t understand lying to the customer. I will not be back. Update: I was contacted by their customer service rep who understood my frustration. Will give it another try.
Response from owner
November 29, 2018
Other reviews
Justin O'Neal
No written review
James Coats
Could have been more forthcoming with the sale. Drove a little over an hour to look at a used truck. Test drive was good. Was told many times it had a 250 point safety inspection. Few days later I feel a pull to the left and a noise under the truck,2008 F150 LT. Apparently it had been wrecked. $1600.00 later still not right. Very disappointed with Jim Taylor Ford. Looking for an other vehicle. Only been 5 to 6 months ago. Work at Feed store in Bastrop Louisiana and see hundreds of people a week. Don't mind telling my story. Took truck back. They worked with me and now I am driving a 2019 F150 XLT. Best and newest truck ever for me. You must read whole story. They believe in making there customers happy 😊.
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Pellie Barnes
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