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Jim Taylor Ford

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Mike Brooks

June 4, 2025 · review of Jim Taylor Ford

Everything about the service department moves at a very slow pace. The waiting room had several people waiting and everyone had the same opinion. 3 hours for an oil change and tire rotation is too long. The ford dealership in Jonesboro, La takes about 45 minutes for the same service. The drop off and delivery service is a very nice addition to the department.

Response from owner

Thank you for taking the time to share your honest feedback with us. We truly apologize for the delay you experienced — we understand your time is valuable, and we’re sorry for any frustration it may have caused. Please know that we are actively working to improve our service processes to ensure all of our customers are taken care of in a timely and efficient manner. We also appreciate you recognizing the convenience of our drop-off and delivery option — your input means a great deal to us. Your voice matters, and we genuinely hope to have the opportunity to earn back your confidence. Marvin Almond Fixed Operations Manager marvinalmond@jimtaylorautogroup.com 318-582-0976

June 4, 2025

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