Mike McDaniel

My wife wanted a bigger vehicle and I was in the market for a slightly used Expedition. After a long day of haggling we bought a 2020 expedition from Jim Taylor. Also; bought an extended warranty at that time. 2 weeks after purchase the transmission started slipping. I dropped the expedition off at Jim Taylor service department. The service guy called a week later saying my extended warranty was expired and it wouldn't cover the new transmission. Had to explain to Willie who is the same person i dropped it off to, that i purchased the extended warranty from that dealership less than a month ago. Willie was suppose to call back and he never called back once this entire time. Couldn't get him to answer the phone or the service manger. So i called the finance manger and she explained that they filled out the wrong form for the extended warranty. It took 8 more days to correct that issue before the parts could be ordered. I had to complain to sale manger to get that part completed. Then I was told that it would be fixed in 2.5 weeks once they fixed their paperwork mistake. I waited 3 weeks to call back. Then i was told that it would be a month from that time for the part to get on-site. Finally the new transmission was installed and I got the car back. 3 weeks later the new transmission they installed is leaking transmission fluid. The service department doesn't know what day they will get on the repair. The new car has spent over 6 weeks in the service department. They could care less and just think i'm lucky to be in their present. Long story they want the sale, but could care less about repeat customers. Still waiting on a call back from the service department. I'm glad i found this out before i bought a truck for myself. Action means more than words.

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