Rod Ebeyer
Rod Ebeyer left a 5-star rating without a written review.
Response from owner
September 13, 2019
Other reviews
Marcus Brown
No written review
Kurtis Riva
No written review
Jeff Hollis
I've been using Jim Taylor Ford for service since I purchased a truck there several years ago. I took my 2018 F150 in to have a trailer brake controller installed and to check rear end and transmission. I stated that sometimes it shifts into drive very hard and when the truck is moved from side to side and hitting bumps that it made a clacking noise. They entered, incorrectly, that when I hit a bump or the truck moves from side to side that it shifts hard. The young lady that checked me out stated several times that was what was on the ticket. I kept telling her that I never stated this and it was an error on their part, but she kept telling me "But, that's what's on the ticket". When I picked it up, she told me that they would have to ride with me the next day so I could explain. I live one hour away and this was at 5PM after everyone had left for the day. She stated that I could leave it another for day but I had already arranged for a ride to Ruston and didn't want to inconvenience my ride again to come back.They should have called me so that I could explain my issue or be there before everyone left. I had told them what time I would be there and was told that someone would explain everything to me when I got there. They should have called me to ask questions. I am very dissatisfied and will NOT use Jim Taylor Ford for service again.
Alys Cockerham
Horrible customer service. Had an appt for Thursday at 11, received a message letting me know I can track progress on my vehicle for them to not even have touched it. My truck had the moved out of the spot I parked it. I had to call them just to get nothing. The next day, they give me this ridiculous quote on something I didn’t even need, said they would call back with the correct information and never did. After I called back still nothing, called again and still nothing had to call again was told a totally different price on a water pump than before and was also told they was not going to work on my vehicle that day. I was told the water was $162 then the price changed to $262 within a week. They are a horrible definition of customer service. No help at all! I will never bring my vehicle back here. This is the second time I’ve had a bad experience with them, mainly LACK OF COMMUNICATION!!!