T
Dropped truck off for check engine light diagnostics, paid $1900 to replace two coils and all spark plugs, got in truck to leave, check engine light still on, told service lady, they immediately took it back to repairman, came back and said they forgot to plug a connector in, light cleared. Left lot, 5 min after leaving check engine light came back on, and now periodically flashes. Service Department closed for the day. Brought it back the next day and repairman said plug wires were crossed, he swapped two around and apparently finally fixed it, only took them 3 different tries. Communication during the whole process was horrible at best, the best way to find out what is going on, and if vehicle is ready or not is to check in person at the service counter. You will receive no help by calling or messaging their service text number.
Response from owner
March 31, 2026
Other reviews
Leigh Parker
So happy to have worked with Jonah Bates. He was kind, listened to our needs, and got us taken care of and in the new truck we wanted. 100% pleased and 100% will recommend to everyone.
Denise Ellington
5 star salesman and finance team💜
Bryan Nugent
Awesome place to buy a vehicle!!! Professional, knowledgeable, and courteous staff!!
William Avant
The only reason for 5 stars is because they don't have 10. I've bought a lot of vehicles in my life and by far this is my best experience yet. You won't find anyone better than Darren Collie. This man handles his business and is extremely knowledgeable about Ford. Highly recommend Darren and Jim Taylor Ford!!!!