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Jim Taylor Ford

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AJ Riels

April 21, 2025 · review of Jim Taylor Ford

I was there at 0930 for a 1000 appointment. I was informed at 1100 it would only be another hour. But when 1245 rolled around I was then informed, by the same person, that my vehicle hasn’t even been placed on the rack yet for a simple tire rotation and oil change. They had no clue what was going on. I didn’t leave the dealership till 1445. I wasted 5 hours at the dealership. I then asked for a discount for such poor service and was completely ignored by the same service associate. I won’t be returning for service and I certainly will not be purchasing a new truck from Jim Taylor going forward because of such poor service. A little communication goes a long way.

Response from owner

We sincerely apologize for any inconvenience we caused. We always perform any diagnostic repairs requested before performing simple maintenance. The reason we do this is because if the diagnosis determines something is damaged internally in the engine, then we don't want our customers to spend unnecessary dollars on maintenance repairs. During your visit to our dealership, we performed an engine diagnostic, an oil change, and a recall that your manufacturer requires us to perform. We are extremely devoted to our customers and the safety of your vehicle. I apologize for any inconvenience and lack of communication on our part. Your feedback will be addressed with our team to ensure better communication and more efficient service moving forward. Marvin Almond Fixed Operations Manager marvinalmond@jimtaylorautogroup.com 318-582-0976

April 23, 2025

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Other reviews

October 17, 2025

Alphonzo Moore

Tami was very helpful and detailed! Dakota the Machanic did an excellent job on repairs. Thank you both for a job well done

April 25, 2016

Robin Wheeling

Darren Collie with Jim Taylor Ford was very helpful. It took less than an hour and I was driving off the lot with my new vehicle. He even drove to West Monroe to my place of employment to bring me papers that needed to be finalized. Very pleased. Will Be Back.

October 13, 2018

Lyndie Kelley Brazzel

Friendly staff. Didn't buy a car there...just looking around right now before I make a decision.

March 13, 2020

Larry G.

No written review