Jim Taylor Ford in ruston is a joke. Especially Mr. Willie. I should have read the reviews and listened to friends and family about Mr Willie specifically and the ford place in ruston in general. I dropped my car off on a Monday morning...had rat damage under the hood..it had chewed my wires to my #4 injector and started on another wire but didn't completely chew it through. And they left a horrid rat smell coming into my car. So after dropping it off. I waited patiently and let them do their thing. My husband went by to get and update and we were told it'd be done the the following Monday morning by Mr Willie. I waited for them to call and nothing for 2 days so Wednesday I called and once again Mr willie...said oh well the part will be in Thursday morning and your car will be done Thursday afternoon. Okay I waited again and nothing so I called to check in and then again...MR WILLIE...said oh your car will be ready tomorrow which was Friday March 22nd at 10. So I waited until 12 no phone call...I decide to go by there since I was out in town. My car was out in the parking lot DONE..Mr Willie then told me my car was not done they were letting the "ac flush" set and do its Thing 🙄. That'd it'd be ready around 3. So while I was there I asked about paying my $100 dollar deductible and he proceeded to tell me that my bill was 650 since he "emailed" the bill off to my claims adjuster several days ago....he did NOT do that until that day I was there at 1:30. So I leave waiting on a call 4 rolls around and still nothing. I've called my claims adjuster and asked questions and the whole time My Willie was giving my the run around on my car. So I ended up paying the bill of $650 to get my car back that day. It still smells of rat urine but charge me for fixing that. They owe me $650 right now since my insurance was sending it over. Mr Willie shouldn't have a job there in that area if he's only ever going to lie to the customers and give them the run around and not do his job like he should. I will never do business with Jim Taylor ford again. You lost my business. If you bring your vehicle in clean and free of any damage...that's not how you will get back. They ruined the interior of my car. They're so sloppy and inconsiderate of people vehicles and belongings.

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Lyndie Kelley Brazzel

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