Angela Smith
The worst service department! They had my car 3 weeks and continued telling me they are putting a new motor in it. Every single time I called I was told "few more days and we will have it wrapped up" On a Friday I was finally told we will have it wrapped up next tues or wed only to get to tues and have a completely different story. I have yet to get a new motor, which they claimed I needed but after speaking with extended warranty they could not provide the evidence of needing a new motor so the claim was stalled bc of Jim Taylor Ford!!!! And to top it off they knew 6th of June and I was never told anything about a stall in claim until June 13th!!!! I am not one to write reviews and esp negative but I am telling you DO NOT go here.
Response from owner
June 19, 2023
Other reviews
Cindy Thompson
Briefly took my car in for recalls. One was a rear axle bolt. I guess that was fixed but another very crucial bolt was left almost hanging loose. Had to take it to another mechanic to get it fixed because jim taylor did not find it. If it had come loose it probably would have killed me. So I definitely would not take ANYTHING to them. They had it THREE DAYS and found nothing wrong. My mechanic found it in 5 minutes.
Daniel Durr
Fast efficient servicing for my truck.
vikramjeet Singh
No written review
Donna Carmena
I could not be more pleased with the Jim Taylor Ford/Lincoln dealership in Ruston LA. I moved to N LA 10 months ago and I used the dealership in the town I live in and was never so disappointed, so I drove the 30 miles to Jim Taylor without an appointment. I was greeted the minute my truck door opened as my first visit was ‘The Works’ which was total oil change, tire rotation and completed service of engine and fluid levels, etc. when they told me my vehicle was ready my truck had been vacuumed and washed and I was floored. In all my years of having ‘The Works’ completed it was the first wash and vacuum that was ever done. The Service Department and all of the service employees were outstanding. My second visit was just as great. I replaced my back brakes which I was informed on my first visit I need to have done plus had The Works package. When I arrived for my second visit I was greeted by salesman Dan Stolz asking if I wanted to sell my truck. I met with Dan yesterday who spent several hours with me. Even though I left without reaching an agreement I will recommend Jim Taylor yo everyone. I have received two calls today telling me they are still there for me if I needed anything. One call was from Dan, the other from a customer rep. I have had many years experience with Ford dealerships as my Ex was a top rated Ford mechanic for over 25+ years. Thank you again for your service and dedication. Donna O Carmena