Ashley Hendrix
I had a great experience working with Caleb Ashley at Jim Taylor Ford. It was absolutely no hassle at all. We told him what we wanted, he made it happen. He made it so easy to do business there! I will definitely recommend him to anyone that asks about where I bought my car. Thanks Caleb!!
Response from owner
January 7, 2025
Other reviews
Mary Soto
No written review
Alys Cockerham
Horrible customer service. Had an appt for Thursday at 11, received a message letting me know I can track progress on my vehicle for them to not even have touched it. My truck had the moved out of the spot I parked it. I had to call them just to get nothing. The next day, they give me this ridiculous quote on something I didn’t even need, said they would call back with the correct information and never did. After I called back still nothing, called again and still nothing had to call again was told a totally different price on a water pump than before and was also told they was not going to work on my vehicle that day. I was told the water was $162 then the price changed to $262 within a week. They are a horrible definition of customer service. No help at all! I will never bring my vehicle back here. This is the second time I’ve had a bad experience with them, mainly LACK OF COMMUNICATION!!!
Josh
Scott and co did a great job getting me into my 22 Ranger. Production took ages but they stayed on top of it and answered all my questions and concerns.
Lisa Hicks
I had a scheduled appointment time to get two tires put on. I sat waiting for 1hr 45min but when I noticed that my car had been sitting for the last 30 min I thought it was done. I inquired about it and the worker stated that she would check on it. After 2hr and 30min. I asked what was going on with my car. Another worker told me that they had just taken it to the back because they were running behind. Why wasn’t I informed when I arrived so that I could complete other tasks and come back? I was soooo upset. I spent 3 hours and 15 min waiting on that service. Ford has to do a better job with courtesy. Why would I make an appointment if the time wouldn’t be honored? At least inform me if you are behind so that I can decide if I want to reschedule. I was soooo disappointed with the level of service I received today.