Lisa Hicks
I had a scheduled appointment time to get two tires put on. I sat waiting for 1hr 45min but when I noticed that my car had been sitting for the last 30 min I thought it was done. I inquired about it and the worker stated that she would check on it. After 2hr and 30min. I asked what was going on with my car. Another worker told me that they had just taken it to the back because they were running behind. Why wasn’t I informed when I arrived so that I could complete other tasks and come back? I was soooo upset. I spent 3 hours and 15 min waiting on that service. Ford has to do a better job with courtesy. Why would I make an appointment if the time wouldn’t be honored? At least inform me if you are behind so that I can decide if I want to reschedule. I was soooo disappointed with the level of service I received today.
Response from owner
March 14, 2018
Other reviews
Angela Gable
I moved here from out of state. I was trying to buy my lease out and was told to go to a ford dealership. This location is the closest to me. I left multiple voicemails for the lady in the finance department with no call back. So today we went in to do the paperwork and the lady seemed very upset that we were there. She did not acknowledge us and kept pulling people behind us to help them. We ended up leaving after being ignored for hours. Terrible service by this finance lady and it suck because my husband was in the market for a new car while I did my lease buyout. I guess we are going to try a different dealership and be done with this location.
Austin
Seth Peterson was great, and made the car buying process nice and easy. 5 out of 5 stars 👍🏻 Recommend getting with Seth for your future vehicle purchases!
Bobby Scott
Very professional place of business
Brandy McDaniel
They worked with me and I was coming from out of town. All of the associates I talked to were nice. Darren Collie was my salesman and he was with me through every step of the sale. He went above and beyond to get me set up to drive my car off the lot.