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Jim Taylor Ford

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Austin

July 28, 2020 · review of Jim Taylor Ford

I've been to this dealership twice for warranty work and there's been a problem each time. It took over 3 weeks for Vincent, the service manger, to contact me despite calling him frequently just for my claim to be denied although it shouldn't have been. Thankfully, I took my vehicle to JPS ford in Arcadia, where my claim was approved in the same day and my issue was resolved. Would not recommend this dealership to anyone looking for reputable service.

Response from owner

Thanks for the review. I am giving this to our general manager and he will look into this for you. We appreciate you and customer satisfaction is very important to us.

July 28, 2020

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