Kelly Baugh
Friendly and good service. They should take appts for their service department, I hate driving 30 min to get there just to find a dozen cars ahead of me along with a 2-3 hour wait! I am not able to drive 2 cars so yes, I have to wait on site. I would give 5 stars if they would do this
Response from owner
June 12, 2018
Other reviews
Leigh Parker
So happy to have worked with Jonah Bates. He was kind, listened to our needs, and got us taken care of and in the new truck we wanted. 100% pleased and 100% will recommend to everyone.
Beverly ONell
Thank you to Sheryl Eagle, Service Advisor and her Service Tech We were passing through Ruston pulling our rv with our f250. Sheryl got us diagnosed quickly. We were back on the road in less than 2 hours. Thank you Sheryl.
Angela Smith
The worst service department! They had my car 3 weeks and continued telling me they are putting a new motor in it. Every single time I called I was told "few more days and we will have it wrapped up" On a Friday I was finally told we will have it wrapped up next tues or wed only to get to tues and have a completely different story. I have yet to get a new motor, which they claimed I needed but after speaking with extended warranty they could not provide the evidence of needing a new motor so the claim was stalled bc of Jim Taylor Ford!!!! And to top it off they knew 6th of June and I was never told anything about a stall in claim until June 13th!!!! I am not one to write reviews and esp negative but I am telling you DO NOT go here.
Charles Colvin
Typical dealership, overpromise and underdeliver. Lack of communication from service department.