Erik Stratton

Jessica Clement

Darren was super helpful and patient with us, made buying a car as easy and painless as possible.

Lynda Linn

I have been a FORD owner for decades. In the past, Jim Taylor Ford in Ruston was so responsive and attuned to customer service that I drove from Monroe to Ruston for service. That is, sadly, no longer the case. While I understand it is a dynamic business and updates are necessary to remain competitive, losing experience and authenticity in your customer service is unwise. The knowledgeable people who brought learned experience and customer care to the table are no longer at this dealership. And while youth can be an asset in any business, the young people who populate a business environment need seasoned professionals to guide and nurture them. However, I don't see that happening here. For me personally, arriving at this conclusion has been costly. The last incident occurred after paying $1,383.00 for repairs only to have the vehicle returned to me with the SAME ERROR CODES that I brought it in with. Following another diagnostic event, I was told my vehicle needed a part that FORD no longer manufactured and I should replace it. One would think after paying $1383.00 for repairs and receiving the SAME ERROR after the "repair" that a reputable dealer (or service advisor) with integrity might recommend a re-assessment of the charges. Perhaps the seasoned professionals who once populated this dealership might have done so, but the immature young people in the JTF service department now are more concerned with having a good time. So, JTF ... thank you for your advice: I WILL buy a new FORD. But it will be from a different dealer. Yes, it will be inconvenient for me to travel to Jonesboro, Farmerville, Monroe, or Bossier for service, but I will endeavor to find a dealer who is more concerned about keeping customers than hiring new, inexperienced, and un-interested youngsters. I hope the $$ you saved by hiring these untrained people you call "service advisors" are worth it because this experience has just cost you a long-time customer.

Sheldrick Britton

Best place for an oil change.

Carrie Jones

Wish I would have look at the reviews. Sent my Expedition in yesterday for engine check due to light on. They were suppose to change spark plugs and #6ignition coil. They were offering pick up and delivery (which I though was great service). Lady drove it to my house gave me invoice and I paid them. Later got in my vechile which now has no air at all, which worked fine before going in. Also the engine is now stalling out and whole car is shaking! This was a Friday evening so nothing I can do till Monday morning. So now I have a vechile with no air on a 100 degree week with an unsafe stalling out engine. Very very disappointed, especially with the fact they drove the vechile back to my home and would have noticed the car was not running right and said nothing .