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Jim Taylor Ford

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Carrie Jones

June 29, 2024 · review of Jim Taylor Ford

Wish I would have look at the reviews. Sent my Expedition in yesterday for engine check due to light on. They were suppose to change spark plugs and #6ignition coil. They were offering pick up and delivery (which I though was great service). Lady drove it to my house gave me invoice and I paid them. Later got in my vechile which now has no air at all, which worked fine before going in. Also the engine is now stalling out and whole car is shaking! This was a Friday evening so nothing I can do till Monday morning. So now I have a vechile with no air on a 100 degree week with an unsafe stalling out engine. Very very disappointed, especially with the fact they drove the vechile back to my home and would have noticed the car was not running right and said nothing .

Response from owner

Your feedback is invaluable to us. We apologize for the inconvenience you experienced with your vehicle after your recent visit. Please contact us at your earliest convenience so we can address and resolve the issues with your Expedition as soon as possible. Thank you for bringing this to our attention. Vince Dispenza , Service Director vince.dispenza@jimtaylorford.com 318-224-2953

July 3, 2024

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