John Golden
Our salesman went above and beyond to help.
Response from owner
September 23, 2025
Other reviews
Jessica Harris
Update — 3 Years Later: Would Not Recommend My family has purchased and exclusively serviced 7 vehicles at this dealership, so this review comes from years of firsthand experience — not a one-time visit. Over the past year, the service department has been a consistent disappointment. There is zero continuity — I have not seen the same service advisor twice. More concerning, when I called today about what I believed could be a safety issue ahead of an 8-hour road trip this Saturday, I was laughed at and essentially told to wait until next week. That is not acceptable when someone is asking whether their car is safe to drive. This isn’t the first time my concerns were dismissed. About a year ago, I raised questions about an electrical issue and was told it “sounded like a ghost.” I’ve since heard from multiple other customers that complaints here go ignored — and my experience confirms that. To be fair, there are some genuinely great people on staff. The problem is that the first faces and voices customers encounter are, unfortunately, the ones driving people away. After 7 vehicles and years of loyalty, I am now shopping elsewhere. This dealership will not be getting my next purchase.
Darren Collie
No written review
Bryce Mande
Dropped my vehicle off for service at 0845 Friday morning called to get a update since I have heard nothing all day and was told everyone from the service department left and they could not do anything to help me. Could not tell me anything about where my vehicle is. No one called to tell me they were keeping it over night which means that I cannot get my vehicle back until Monday since they are closed all weekend. I have no way to get to my appointment tomorrow and I don't have a vehicle all weekend. This place has terrible customer service, no communication, and they do not care about people. I would give zero starts if I could. I DO NOT recommend this place for anything.
Jean Sanders
Darren Collie at Jim Taylor Ford helped us find a great deal and a safe car for our daughter! This is our 3rd purchase from Jim Taylor Ford.