Michelle B
Jim Taylor Ford in ruston is a joke. Especially Mr. Willie. I should have read the reviews and listened to friends and family about Mr Willie specifically and the ford place in ruston in general. I dropped my car off on a Monday morning...had rat damage under the hood..it had chewed my wires to my #4 injector and started on another wire but didn't completely chew it through. And they left a horrid rat smell coming into my car. So after dropping it off. I waited patiently and let them do their thing. My husband went by to get and update and we were told it'd be done the the following Monday morning by Mr Willie. I waited for them to call and nothing for 2 days so Wednesday I called and once again Mr willie...said oh well the part will be in Thursday morning and your car will be done Thursday afternoon. Okay I waited again and nothing so I called to check in and then again...MR WILLIE...said oh your car will be ready tomorrow which was Friday March 22nd at 10. So I waited until 12 no phone call...I decide to go by there since I was out in town. My car was out in the parking lot DONE..Mr Willie then told me my car was not done they were letting the "ac flush" set and do its Thing 🙄. That'd it'd be ready around 3. So while I was there I asked about paying my $100 dollar deductible and he proceeded to tell me that my bill was 650 since he "emailed" the bill off to my claims adjuster several days ago....he did NOT do that until that day I was there at 1:30. So I leave waiting on a call 4 rolls around and still nothing. I've called my claims adjuster and asked questions and the whole time My Willie was giving my the run around on my car. So I ended up paying the bill of $650 to get my car back that day. It still smells of rat urine but charge me for fixing that. They owe me $650 right now since my insurance was sending it over. Mr Willie shouldn't have a job there in that area if he's only ever going to lie to the customers and give them the run around and not do his job like he should. I will never do business with Jim Taylor ford again. You lost my business. If you bring your vehicle in clean and free of any damage...that's not how you will get back. They ruined the interior of my car. They're so sloppy and inconsiderate of people vehicles and belongings.
Response from owner
April 3, 2024
Other reviews
Jason D
No written review
jacob Rogers
Darren helped me find the best fit for me and my needs. He went above and beyond to make sure I was happy and got a great deal. Thanks. I'll be back when it is time for the next one
Stephen Jones
Friendly staff
Donna Carmena
I could not be more pleased with the Jim Taylor Ford/Lincoln dealership in Ruston LA. I moved to N LA 10 months ago and I used the dealership in the town I live in and was never so disappointed, so I drove the 30 miles to Jim Taylor without an appointment. I was greeted the minute my truck door opened as my first visit was ‘The Works’ which was total oil change, tire rotation and completed service of engine and fluid levels, etc. when they told me my vehicle was ready my truck had been vacuumed and washed and I was floored. In all my years of having ‘The Works’ completed it was the first wash and vacuum that was ever done. The Service Department and all of the service employees were outstanding. My second visit was just as great. I replaced my back brakes which I was informed on my first visit I need to have done plus had The Works package. When I arrived for my second visit I was greeted by salesman Dan Stolz asking if I wanted to sell my truck. I met with Dan yesterday who spent several hours with me. Even though I left without reaching an agreement I will recommend Jim Taylor yo everyone. I have received two calls today telling me they are still there for me if I needed anything. One call was from Dan, the other from a customer rep. I have had many years experience with Ford dealerships as my Ex was a top rated Ford mechanic for over 25+ years. Thank you again for your service and dedication. Donna O Carmena