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Jim Taylor Ford

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Robert Harris

June 21, 2025 · review of Jim Taylor Ford

They attempted to charge me 265.00 for an oil change on a small ford escape. (6 qts capacity) after I stated I would compare this to the last visit and one from another dealership, they mumbled among themselves and then charged me 151.00 . My feelings are this is very shady. Don't think I'll be going back here. Update; after speaking with Me. Marvin Almond my issue was resolved and my total price paid for service was lowered to 119.00 from 151.00, which is in line with going rates. Thanks Marvin.

Response from owner

We sincerely apologize for this transaction. This was a lack of training on our processes.  We have package pricing for when our customers get rotations along with their oil changes. The service advisor is new and used the incorrect labor operations and separated these services causing the repair bill to be more than the normal amount. Please accept our sincere apologies for this and allow us to make this correct. Our service manager will be reaching out to you to refund you the difference between the pricing you received and the amount the service should have been. We thank you for bringing this to our attention so we can address this with our teams to ensure compliance moving forward.  Marvin Almond Corporate Fixed Operations Manager MarvinAlmond@JimTaylorAutoGroup.com 318-582-0976

June 19, 2025

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Other reviews

June 11, 2018

Kelly Baugh

Friendly and good service. They should take appts for their service department, I hate driving 30 min to get there just to find a dozen cars ahead of me along with a 2-3 hour wait! I am not able to drive 2 cars so yes, I have to wait on site. I would give 5 stars if they would do this

January 30, 2025

Limbrix Conley

I got my oil changed on my 2024 Mustang GT. The technician asked me what type of oil I wanted and I told him. Once I got home and checked my oil it was low. My car suggests 5w-30, the technician put 5w-30.The oil recommended type was on the oil cap. Lastly I've ve never paid as much as Ive paid here for oil. $182.86

September 18, 2022

Rickey Jenkins

No written review

June 13, 2018

Madison Baugh

Friendly service