Deline Harper
My salesman Chris Willis was awesome. The service department on the other hand is horrible. They do not seem to care. I was told twice you can't make appointment for service work and today was told I could make an appointment to have software update. So which is it? Second visit they had ordered wrong part. Four months passed, I never heard from them so I called to see what problem was...they never ordered part til after I called. Absolutely unprofessional!!! Told them they messed up the dvd player when fixing ac in seats on second visit and they completely ignored the problem. Guess I'll be paying another $100 to different dealership to get other problems resolved. I do not recommend this dealership because of service department.
Response from owner
November 18, 2020
Other reviews
Kelly Baugh
Friendly and good service. They should take appts for their service department, I hate driving 30 min to get there just to find a dozen cars ahead of me along with a 2-3 hour wait! I am not able to drive 2 cars so yes, I have to wait on site. I would give 5 stars if they would do this
James Gryder
Very professional and respectful towards me and respectful to my needs as a costumer.
Lindsey Coon
I purchased an expedition from Jim Taylor in July. It had a check engine light on when we bought it, due to bad catalytic converter. Dealership tried to tell me it was because they had just changed the battery. I did the leg work to find out what it was really for and notified them before we ever did paperwork. The Monroe dealership gave me a loaner and I had to take it to their Ruston location to confirm the diagnosis. It’s been two months and I still don’t have a catalytic converter. I’ve since told them about issues I’m having with the transmission. I told them to make it easier for everyone I would wait to have them look at it when they replaced the converter but I’m at a point of not being able to wait any longer, as well as my car is still under warranty. Was told today by the Ruston location they “don’t offer loaners because they have to have special insurance”. That is total BULL. My insurance covers me driving a loaner. Just like it did when their Monroe location issued me a loaner. In her next breath she told me “we just can’t get cars”.. also total BULL. I could understand had I bought this car from another dealership and then asked Jim Taylor to fix it. But I bought it at Jim Taylor. Bottom line, once they got the sale they could care less that this car has given me nothing but trouble and on top of that they expect me to pay my car note on top of covering a rental too- ridiculous. I will never buy from them again and I’ll advice against them to anyone else!
Kristen Hammock
No written review