Jim Taylor Ford in Ruston, LA

Lynda Linn

I have been a FORD owner for decades. In the past, Jim Taylor Ford in Ruston was so responsive and attuned to customer service that I drove from Monroe to Ruston for service. That is, sadly, no longer the case. While I understand it is a dynamic business and updates are necessary to remain competitive, losing experience and authenticity in your customer service is unwise. The knowledgeable people who brought learned experience and customer care to the table are no longer at this dealership. And while youth can be an asset in any business, the young people who populate a business environment need seasoned professionals to guide and nurture them. However, I don't see that happening here. For me personally, arriving at this conclusion has been costly. The last incident occurred after paying $1,383.00 for repairs only to have the vehicle returned to me with the SAME ERROR CODES that I brought it in with. Following another diagnostic event, I was told my vehicle needed a part that FORD no longer manufactured and I should replace it. One would think after paying $1383.00 for repairs and receiving the SAME ERROR after the "repair" that a reputable dealer (or service advisor) with integrity might recommend a re-assessment of the charges. Perhaps the seasoned professionals who once populated this dealership might have done so, but the immature young people in the JTF service department now are more concerned with having a good time. So, JTF ... thank you for your advice: I WILL buy a new FORD. But it will be from a different dealer. Yes, it will be inconvenient for me to travel to Jonesboro, Farmerville, Monroe, or Bossier for service, but I will endeavor to find a dealer who is more concerned about keeping customers than hiring new, inexperienced, and un-interested youngsters. I hope the $$ you saved by hiring these untrained people you call "service advisors" are worth it because this experience has just cost you a long-time customer.

Hannah nelson

We had the best experience buying a car at Jim Taylor Ford in Ruston! Seth, Darren, and Scott were so awesome to work with and made the process so fast and easy! Definitely check them out when in the car buying market!

Steven Bates

Great experience and great people at Jim Taylor Ford in Ruston. Seth Peterson took great care of us!

James Ingram

Dustin Colley went above and beyond for me. As a first time EV owner I was driving from Dallas to Mississippi, and planned to use the charging stations in Ruston, but did not have an adapter. I came into the dealership to purchase an adapter, and after explaining that I had 7 miles to empty, Dustin let me, a perfect stranger, borrow his adapter, drive away from the dealership, charge my vehicle, and then bring his adapter back. Before I left I asked if he was sure about this, and he simply said “no worries, I trust you”. In a world too often dominated by numbers and sales, being a Good Samaritan truly stands out.

Randy Moore

Excellent experience with my repair. I highly recommend Jim Taylor’s of Ruston’s service shop!

LaJuanta Gaulden

I had a excellent purchasing experience with Chad Spencer here at Jim Taylor Ruston. He was very knowledgeable and professional throughout my whole process. I would highly recommend him to anyone looking to purchase a vehicle.

Lil roy Williams

I love the vehicle and how Jonah helped us get a vehicle for our family. If anyone is looking for a reasonable good car for the family stop by Jim Taylor in Ruston and chat with Jonah. He will get you riding in no time.

Holly Bates

Jonah Bates is a true people collector. Everyone he meets he keeps. Same is true for car sales and customer service. He considers you family and brings a different vibe to every deal! Go see him at Jim Taylor in Ruston. Make a forever friend and get the best deal there is to offer.

William Null

My wife and I were very pleased with the whole staff today and Mr. Jonah Bates was a very kind and thoughtful young man. We presented him with a non typical plan for purchase and Mr. Bates took on the challenge and made it happen! I ran a branch of a wholesale Co. in Ruston and my wife ran the school system and this young man has what it takes to become a very successful person. Thanks JTF Ruston and to you as well Jonah!

Jay Hill

Jim Taylor Ford hasn't done me wrong yet, so far so good. Can't say the same about other dealerships I have used, ( INTERSTATE HYUNDAI IN WEST MONROE). Here at Jim Taylor, they talk with you before doing the work...the way it should be. Keep up the great job Jim Taylor Ford in Ruston Louisiana. Happy Customer

Vicki Harris

We had a very nice experience buying our truck from Caleb Ashley at Jim Taylor Ford—no pressure, just good advice. If you are looking for a new vehicle, visit Jim Taylor Ford in Ruston and ask for Caleb Ashley!

Keith White

It was worth the hour-drive over to Ruston, Louisiana to purchase the truck I wanted. My salesman Greg was wonderful. The final price of my new vehicle and my trade-in value of my car were very reasonable. Will strongly considering this dealership for my family's next Ford purchase.

Debbie Richards

I've always received great service at Jim Taylor Ruston. Their service department is always top notch.

Jennifer Taylor

Our experience with Jim Taylor Ford in Ruston, La was wonderful. Greg Haddox was very helpful and answered all of our questions. I highly recommend this dealership.

Michelle B

Jim Taylor Ford in ruston is a joke. Especially Mr. Willie. I should have read the reviews and listened to friends and family about Mr Willie specifically and the ford place in ruston in general. I dropped my car off on a Monday morning...had rat damage under the hood..it had chewed my wires to my #4 injector and started on another wire but didn't completely chew it through. And they left a horrid rat smell coming into my car. So after dropping it off. I waited patiently and let them do their thing. My husband went by to get and update and we were told it'd be done the the following Monday morning by Mr Willie. I waited for them to call and nothing for 2 days so Wednesday I called and once again Mr willie...said oh well the part will be in Thursday morning and your car will be done Thursday afternoon. Okay I waited again and nothing so I called to check in and then again...MR WILLIE...said oh your car will be ready tomorrow which was Friday March 22nd at 10. So I waited until 12 no phone call...I decide to go by there since I was out in town. My car was out in the parking lot DONE..Mr Willie then told me my car was not done they were letting the "ac flush" set and do its Thing 🙄. That'd it'd be ready around 3. So while I was there I asked about paying my $100 dollar deductible and he proceeded to tell me that my bill was 650 since he "emailed" the bill off to my claims adjuster several days ago....he did NOT do that until that day I was there at 1:30. So I leave waiting on a call 4 rolls around and still nothing. I've called my claims adjuster and asked questions and the whole time My Willie was giving my the run around on my car. So I ended up paying the bill of $650 to get my car back that day. It still smells of rat urine but charge me for fixing that. They owe me $650 right now since my insurance was sending it over. Mr Willie shouldn't have a job there in that area if he's only ever going to lie to the customers and give them the run around and not do his job like he should. I will never do business with Jim Taylor ford again. You lost my business. If you bring your vehicle in clean and free of any damage...that's not how you will get back. They ruined the interior of my car. They're so sloppy and inconsiderate of people vehicles and belongings.

Lindsey Coon

I purchased an expedition from Jim Taylor in July. It had a check engine light on when we bought it, due to bad catalytic converter. Dealership tried to tell me it was because they had just changed the battery. I did the leg work to find out what it was really for and notified them before we ever did paperwork. The Monroe dealership gave me a loaner and I had to take it to their Ruston location to confirm the diagnosis. It’s been two months and I still don’t have a catalytic converter. I’ve since told them about issues I’m having with the transmission. I told them to make it easier for everyone I would wait to have them look at it when they replaced the converter but I’m at a point of not being able to wait any longer, as well as my car is still under warranty. Was told today by the Ruston location they “don’t offer loaners because they have to have special insurance”. That is total BULL. My insurance covers me driving a loaner. Just like it did when their Monroe location issued me a loaner. In her next breath she told me “we just can’t get cars”.. also total BULL. I could understand had I bought this car from another dealership and then asked Jim Taylor to fix it. But I bought it at Jim Taylor. Bottom line, once they got the sale they could care less that this car has given me nothing but trouble and on top of that they expect me to pay my car note on top of covering a rental too- ridiculous. I will never buy from them again and I’ll advice against them to anyone else!

Jeff Hollis

I've been using Jim Taylor Ford for service since I purchased a truck there several years ago. I took my 2018 F150 in to have a trailer brake controller installed and to check rear end and transmission. I stated that sometimes it shifts into drive very hard and when the truck is moved from side to side and hitting bumps that it made a clacking noise. They entered, incorrectly, that when I hit a bump or the truck moves from side to side that it shifts hard. The young lady that checked me out stated several times that was what was on the ticket. I kept telling her that I never stated this and it was an error on their part, but she kept telling me "But, that's what's on the ticket". When I picked it up, she told me that they would have to ride with me the next day so I could explain. I live one hour away and this was at 5PM after everyone had left for the day. She stated that I could leave it another for day but I had already arranged for a ride to Ruston and didn't want to inconvenience my ride again to come back.They should have called me so that I could explain my issue or be there before everyone left. I had told them what time I would be there and was told that someone would explain everything to me when I got there. They should have called me to ask questions. I am very dissatisfied and will NOT use Jim Taylor Ford for service again.

Theresa Johns

UPDATE: After the GM was made aware of our situation; a review was done and we received an apology and money back. We felt better about the complaint. Beware of price increases after ordering vehicles here at Jim Taylor Ruston. Bad experience and knew he would sell vehicle at a higher profit if we walked away.

Clara Westbrook

Fantastic place to get a vehicle from. Great personnel to work with...Mr. Stacy Reese, and Ms Jeannett were very helpful and a pleasure to work with! Make a trip to Jim Taylor Ford in Ruston for your automotive needs. You won't be sorry!

RocketFast Car Wash

Awesome dealership and great people. They always take great care of us at Jim Taylor Ford in Ruston.

Beverly ONell

Thank you to Sheryl Eagle, Service Advisor and her Service Tech We were passing through Ruston pulling our rv with our f250. Sheryl got us diagnosed quickly. We were back on the road in less than 2 hours. Thank you Sheryl.

Jerry Lockwood

Our salesman, CHRIS WILLIS, has made what is normally a stressful situation buying a car the easiest and stress free experience anyone can have. The professionalism and manner in which he took care of business is beyond reproach. Thanks to Jim Taylor Ford of Ruston for a smooth transition.

Donna Carmena

I could not be more pleased with the Jim Taylor Ford/Lincoln dealership in Ruston LA. I moved to N LA 10 months ago and I used the dealership in the town I live in and was never so disappointed, so I drove the 30 miles to Jim Taylor without an appointment. I was greeted the minute my truck door opened as my first visit was ‘The Works’ which was total oil change, tire rotation and completed service of engine and fluid levels, etc. when they told me my vehicle was ready my truck had been vacuumed and washed and I was floored. In all my years of having ‘The Works’ completed it was the first wash and vacuum that was ever done. The Service Department and all of the service employees were outstanding. My second visit was just as great. I replaced my back brakes which I was informed on my first visit I need to have done plus had The Works package. When I arrived for my second visit I was greeted by salesman Dan Stolz asking if I wanted to sell my truck. I met with Dan yesterday who spent several hours with me. Even though I left without reaching an agreement I will recommend Jim Taylor yo everyone. I have received two calls today telling me they are still there for me if I needed anything. One call was from Dan, the other from a customer rep. I have had many years experience with Ford dealerships as my Ex was a top rated Ford mechanic for over 25+ years. Thank you again for your service and dedication. Donna O Carmena

Tasha Smith

They have the best service in Ruston

Fay Harrell

I love this place for 2 reasons one is they are the best dealership in ruston have the best workers and they are friendly and the other one is my husband works there so I know almost everyone there and know matter who you are they are going to great you with a smile

Gary Jackson

Hey everyone, my experience with Jim Taylor Ford dealership was amazing. I was looking to trade in my 2014 Ford Mustang for a later model and was not so sure if it was going to be possible. However, I received a phone call from salesman James Gerow and he took good care of me. I was a little nervous at first, but he assured me that he would do everything in his power to get me into 2015 Ford Mustang. He was very courteous and well-knowledgeable about the mustangs. After I test drove the vehicle, I was ready to purchase it. The transaction was very smooth and comforting. Therefore, if anyone is in need of purchasing a car, then I recommend you go to Jim Taylor Ford dealership in Ruston, LA and ask for salesman James Gerow because he gave me everything I asked and was able to be placed me in my brand new 2015 Ford Mustang!!!

Mike Moak

After calling Banner Ford in Monroe!, three times and waiting on hold I got fed up and decided to drive the extra 15 minutes to Jim Taylor Ford and I cannot express to you how friendly and helpful the service department and service manager was. I bought my 2021 trimmer from Banner Ford brand new and have had nothing but issues every time I bring it up there. Jim Taylor Ford has been from daylight to dark difference, especially with the new service manager! I’m not one to leave reviews, but I have to give a shout out to Miss Amber and her team. They got me back on the road the same day when Banner Ford told me it would be a week plus thank you so much, Jim Taylor!

Kevin Hill

Great service and the staff was friendly!

TINA SPILLERS

Great experience! Friendly staff, super salesman and a Bronco I love!