Communication

Jordan Pierce

Jack was very professional and punctual throughout the time my truck was being repaired. I was consistently updated and aware of everything going on during the process. My brand new transmission and rear end have me feeling like I’m driving a new truck. I highly recommend Jim Taylor Ford.

PinkDawgMama Turner

No communication when they have your vehicle. No call backs when they say they will, randomly transferring calls to a voice mail when not wanting to answer your questions.

Virginia Wilson

From start to finish, the experience was very good. My salesman, Everett Gies, worked really hard to get me the exact vehicle I wanted. We were able to communicate via text and phone calls which made the shopping much easier.

Bryce Mande

Dropped my vehicle off for service at 0845 Friday morning called to get a update since I have heard nothing all day and was told everyone from the service department left and they could not do anything to help me. Could not tell me anything about where my vehicle is. No one called to tell me they were keeping it over night which means that I cannot get my vehicle back until Monday since they are closed all weekend. I have no way to get to my appointment tomorrow and I don't have a vehicle all weekend. This place has terrible customer service, no communication, and they do not care about people. I would give zero starts if I could. I DO NOT recommend this place for anything.

Jay Hill

Jim Taylor Ford hasn't done me wrong yet, so far so good. Can't say the same about other dealerships I have used, ( INTERSTATE HYUNDAI IN WEST MONROE). Here at Jim Taylor, they talk with you before doing the work...the way it should be. Keep up the great job Jim Taylor Ford in Ruston Louisiana. Happy Customer

Angela Smith

The worst service department! They had my car 3 weeks and continued telling me they are putting a new motor in it. Every single time I called I was told "few more days and we will have it wrapped up" On a Friday I was finally told we will have it wrapped up next tues or wed only to get to tues and have a completely different story. I have yet to get a new motor, which they claimed I needed but after speaking with extended warranty they could not provide the evidence of needing a new motor so the claim was stalled bc of Jim Taylor Ford!!!! And to top it off they knew 6th of June and I was never told anything about a stall in claim until June 13th!!!! I am not one to write reviews and esp negative but I am telling you DO NOT go here.

Josh

Scott and co did a great job getting me into my 22 Ranger. Production took ages but they stayed on top of it and answered all my questions and concerns.

Alice Jane Hammett

Service was excellent. They called before doing an expensive job to get o.k. They returned our car clear and looking and driving great! Thank Jim Taylor Ford!

RonnieandJanice Gulledge

Need to listen to the customer

Lisa Hicks

I had a scheduled appointment time to get two tires put on. I sat waiting for 1hr 45min but when I noticed that my car had been sitting for the last 30 min I thought it was done. I inquired about it and the worker stated that she would check on it. After 2hr and 30min. I asked what was going on with my car. Another worker told me that they had just taken it to the back because they were running behind. Why wasn’t I informed when I arrived so that I could complete other tasks and come back? I was soooo upset. I spent 3 hours and 15 min waiting on that service. Ford has to do a better job with courtesy. Why would I make an appointment if the time wouldn’t be honored? At least inform me if you are behind so that I can decide if I want to reschedule. I was soooo disappointed with the level of service I received today.

Adam Edwards

Service department is top notch. Friendly and thorough. Willing to listen and answer questions as well