Customer Service Issues

James Coats

Could have been more forthcoming with the sale. Drove a little over an hour to look at a used truck. Test drive was good. Was told many times it had a 250 point safety inspection. Few days later I feel a pull to the left and a noise under the truck,2008 F150 LT. Apparently it had been wrecked. $1600.00 later still not right. Very disappointed with Jim Taylor Ford. Looking for an other vehicle. Only been 5 to 6 months ago. Work at Feed store in Bastrop Louisiana and see hundreds of people a week. Don't mind telling my story. Took truck back. They worked with me and now I am driving a 2019 F150 XLT. Best and newest truck ever for me. You must read whole story. They believe in making there customers happy 😊.

Jessica Harris

Update — 3 Years Later: Would Not Recommend My family has purchased and exclusively serviced 7 vehicles at this dealership, so this review comes from years of firsthand experience — not a one-time visit. Over the past year, the service department has been a consistent disappointment. There is zero continuity — I have not seen the same service advisor twice. More concerning, when I called today about what I believed could be a safety issue ahead of an 8-hour road trip this Saturday, I was laughed at and essentially told to wait until next week. That is not acceptable when someone is asking whether their car is safe to drive. This isn’t the first time my concerns were dismissed. About a year ago, I raised questions about an electrical issue and was told it “sounded like a ghost.” I’ve since heard from multiple other customers that complaints here go ignored — and my experience confirms that. To be fair, there are some genuinely great people on staff. The problem is that the first faces and voices customers encounter are, unfortunately, the ones driving people away. After 7 vehicles and years of loyalty, I am now shopping elsewhere. This dealership will not be getting my next purchase.

Cindy Thompson

Briefly took my car in for recalls. One was a rear axle bolt. I guess that was fixed but another very crucial bolt was left almost hanging loose. Had to take it to another mechanic to get it fixed because jim taylor did not find it. If it had come loose it probably would have killed me. So I definitely would not take ANYTHING to them. They had it THREE DAYS and found nothing wrong. My mechanic found it in 5 minutes.

T

Dropped truck off for check engine light diagnostics, paid $1900 to replace two coils and all spark plugs, got in truck to leave, check engine light still on, told service lady, they immediately took it back to repairman, came back and said they forgot to plug a connector in, light cleared. Left lot, 5 min after leaving check engine light came back on, and now periodically flashes. Service Department closed for the day. Brought it back the next day and repairman said plug wires were crossed, he swapped two around and apparently finally fixed it, only took them 3 different tries. Communication during the whole process was horrible at best, the best way to find out what is going on, and if vehicle is ready or not is to check in person at the service counter. You will receive no help by calling or messaging their service text number.

Alys Cockerham

Horrible customer service. Had an appt for Thursday at 11, received a message letting me know I can track progress on my vehicle for them to not even have touched it. My truck had the moved out of the spot I parked it. I had to call them just to get nothing. The next day, they give me this ridiculous quote on something I didn’t even need, said they would call back with the correct information and never did. After I called back still nothing, called again and still nothing had to call again was told a totally different price on a water pump than before and was also told they was not going to work on my vehicle that day. I was told the water was $162 then the price changed to $262 within a week. They are a horrible definition of customer service. No help at all! I will never bring my vehicle back here. This is the second time I’ve had a bad experience with them, mainly LACK OF COMMUNICATION!!!

Gus Campbell

If there was a lower rating I would give it

cheree savage McDuffie

I don't like a business that tells you something that isn't true, to get more money !!

AJ Riels

I was there at 0930 for a 1000 appointment. I was informed at 1100 it would only be another hour. But when 1245 rolled around I was then informed, by the same person, that my vehicle hasn’t even been placed on the rack yet for a simple tire rotation and oil change. They had no clue what was going on. I didn’t leave the dealership till 1445. I wasted 5 hours at the dealership. I then asked for a discount for such poor service and was completely ignored by the same service associate. I won’t be returning for service and I certainly will not be purchasing a new truck from Jim Taylor going forward because of such poor service. A little communication goes a long way.

Charles Colvin

Typical dealership, overpromise and underdeliver. Lack of communication from service department.

Jeff Hollis

I've been using Jim Taylor Ford for service since I purchased a truck there several years ago. I took my 2018 F150 in to have a trailer brake controller installed and to check rear end and transmission. I stated that sometimes it shifts into drive very hard and when the truck is moved from side to side and hitting bumps that it made a clacking noise. They entered, incorrectly, that when I hit a bump or the truck moves from side to side that it shifts hard. The young lady that checked me out stated several times that was what was on the ticket. I kept telling her that I never stated this and it was an error on their part, but she kept telling me "But, that's what's on the ticket". When I picked it up, she told me that they would have to ride with me the next day so I could explain. I live one hour away and this was at 5PM after everyone had left for the day. She stated that I could leave it another for day but I had already arranged for a ride to Ruston and didn't want to inconvenience my ride again to come back.They should have called me so that I could explain my issue or be there before everyone left. I had told them what time I would be there and was told that someone would explain everything to me when I got there. They should have called me to ask questions. I am very dissatisfied and will NOT use Jim Taylor Ford for service again.

John McAllister

Took my money for backordered part online and then ignored requests for a refund.

victoria zeringue

If I could give ZERO stars I would. The management team are grade A pansies. They pawn off customer service issues to a sales person that has no idea what’s going on. Don’t return phone calls. The GM is an imaginary person because at this point does he even exist? I’ll be going through BBB LMVCC and any an all other avenues out there.

Angelle Thompson

Here is my story! Yes story! I DO NOT recommend these crooks! Yes they will give you a good deal for a lemon!! I went here to originally look at a different vehicle then I purchased( I also had a pre approved loan through my bank) so when I didn’t like the car we went seen I asked if there was any other vehicle similar to the one we seen with same price tag. I was brought to a 2012 Ford Explorer limited. It had all bells and whistles! Test drive went good (except at time radio/ Ac touch screen wouldn’t turn on, which they got working prior to me purchasing) So now I purchased car( not realizing I was NOT given a warranty on it) I leave noticing that when driving felt as if car wanted to take me to side when I went over even smallest of bumps. I play it off maybe it’s in my head. Two weeks in AC stopped blowing cold. I blew it off thinking something miner. One day driving in rain and I feared for my life scared I was going to drive into someone or off the road because it was like the car was roller skating on hwy, blowing that off thinking tires, I bought two back tires weekend before New Years )Then noticed when shifting gears it was sticking( it would jump when I would put in other gear and as driving and it was trin to go into 2 and 3 it would jump) I played that off thinking I was doin something wrong. It kept getting worse as the days went on. I called my sales guy and I felt like he was giving me the run around. Eventually telling me to bring it in so they can see what was goin on. I take there on a Wednesday two weeks after purchasing tires, to be turned away because sales guy never informed them I was coming, and I needed to get two tires before they could anything else and guy that looks at used cars wasn’t there! I left mad off course. That Sunday my car wouldn’t move out my driveway! I ended up having to get a tow truck to bring to them. When speaking g to sales guy I asked look I pay a note in this and it was 13k being nice trin to see if they would take care of me! I kept being told “we will check it out and go from there but we aren’t obligated to do anything being you have no warranty but let’s see what we can do” then I’m also told for us to check it out it’s a diagnostic fee of 100$ (I got car end of oct and it’s first week of Jan) I said y’all wait for y’all to have the car in y’all possession broken after I went there days before and no one told me about the 100$. A week later I was told that the left side bushing and seal kit needed to be replaced and the left side transmission drive ankle and it was 850$(not including issues with the driving part nor AC) I was taking step at time. Spoke to sales guy to be told they won’t do anything for me! So I’m stuck wit a note and no car! I waited for the little money I got from taxes to get fixed and told them to check out the driving part and AC to see what’s wrong! I went to pick up today! I leave and my car is slipping still! And AC doesn’t blow cold! I turn around go back to be told that transmission has to get used to having fluid again give that time! And they were advised by managers not to touch my AC!! So I don’t even know what is wrong with it! I was also promised two tires that I ever got! So NO don’t go to this dealer! They sale lemons!! I will never buy one from here again and I will tell anyone I can not to go here after this was my first purchase! They even trying to blame my bank for me not having a warranty being I got outside financing. They just want to screw people and feed them lies! If you want a lemon car ur will def get one here!!

Jacob Clemmensen

Crawled into this dealership off the interstate because my truck was handling dangerously. They were a little busy that day but the Ford techs onsite wouldn’t give me five minutes for me to explain what was going on. Luckily another ford dealership 30 minutes down the road worked with me and got it fixed.

Mark Boersma

Service department has very poor service. Made an appointment to have my car serviced. The next day no one had looked at it. I stopped by the service department and inquired. “Someone is on it now”. 4 hours later I called. “The technician just got on it.” Frustrated, I asked for my car and asked why I keep being told the same thing. The service person hung up on me. When I picked up my vehicle, it was apparent no one had ever looked at the problem. I understand being backed up. I don’t understand lying to the customer. I will not be back. Update: I was contacted by their customer service rep who understood my frustration. Will give it another try.