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Jim Taylor Ford

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All reviews

374 verified reviews, 4.3★ average, sorted by most recent.

Showing 16 of 6 2-star reviews.

August 30, 2024

Charles Colvin

Typical dealership, overpromise and underdeliver. Lack of communication from service department.

Response from owner

Thank you for your feedback, Charles. We're sorry to hear about your experience and that our service department did not meet your expectations. If you would like to discuss your experience further, please feel free to contact us. We appreciate your input and hope to serve you better in the future. Vince Dispenza Service Director vince.dispenza@jimtaylorford.com 318-224-2953

September 3, 2024

September 2, 2021

Michael Wysinger

Slow service

November 18, 2020

Deline Harper

My salesman Chris Willis was awesome. The service department on the other hand is horrible. They do not seem to care. I was told twice you can't make appointment for service work and today was told I could make an appointment to have software update. So which is it? Second visit they had ordered wrong part. Four months passed, I never heard from them so I called to see what problem was...they never ordered part til after I called. Absolutely unprofessional!!! Told them they messed up the dvd player when fixing ac in seats on second visit and they completely ignored the problem. Guess I'll be paying another $100 to different dealership to get other problems resolved. I do not recommend this dealership because of service department.

Response from owner

Thanks for your review. Customer satisfaction is our #1 priority and service after the sale is extremely important to us. Our manager will contact you today concerning your issue. We appreciate your feedback and your business. Thanks so much for shopping with us.

November 18, 2020

August 1, 2019

James FRO

No written review

Response from owner

Jim Taylor Ford of Ruston appreciates your review. Feed back is always appreciated. Thanks for your business. We are here for all your automotive needs.

September 13, 2019

November 1, 2017

Justin Butt

Service department is terrible!! I had an appointment for my truck to be fixed and waited for 2 hours before they pulled my truck in the stahl!!!

Response from owner

We apologize for any inconvenience, we strive for great customer service. I will let management know. Please call us at your earliest convenience. (318)255-2590.

November 1, 2017

August 15, 2017

Samir Padolina (passersby)

No written review