All reviews

Lynda Linn

I have been a FORD owner for decades. In the past, Jim Taylor Ford in Ruston was so responsive and attuned to customer service that I drove from Monroe to Ruston for service. That is, sadly, no longer the case. While I understand it is a dynamic business and updates are necessary to remain competitive, losing experience and authenticity in your customer service is unwise. The knowledgeable people who brought learned experience and customer care to the table are no longer at this dealership. And while youth can be an asset in any business, the young people who populate a business environment need seasoned professionals to guide and nurture them. However, I don't see that happening here. For me personally, arriving at this conclusion has been costly. The last incident occurred after paying $1,383.00 for repairs only to have the vehicle returned to me with the SAME ERROR CODES that I brought it in with. Following another diagnostic event, I was told my vehicle needed a part that FORD no longer manufactured and I should replace it. One would think after paying $1383.00 for repairs and receiving the SAME ERROR after the "repair" that a reputable dealer (or service advisor) with integrity might recommend a re-assessment of the charges. Perhaps the seasoned professionals who once populated this dealership might have done so, but the immature young people in the JTF service department now are more concerned with having a good time. So, JTF ... thank you for your advice: I WILL buy a new FORD. But it will be from a different dealer. Yes, it will be inconvenient for me to travel to Jonesboro, Farmerville, Monroe, or Bossier for service, but I will endeavor to find a dealer who is more concerned about keeping customers than hiring new, inexperienced, and un-interested youngsters. I hope the $$ you saved by hiring these untrained people you call "service advisors" are worth it because this experience has just cost you a long-time customer.

Jessica Harris

Update — 3 Years Later: Would Not Recommend My family has purchased and exclusively serviced 7 vehicles at this dealership, so this review comes from years of firsthand experience — not a one-time visit. Over the past year, the service department has been a consistent disappointment. There is zero continuity — I have not seen the same service advisor twice. More concerning, when I called today about what I believed could be a safety issue ahead of an 8-hour road trip this Saturday, I was laughed at and essentially told to wait until next week. That is not acceptable when someone is asking whether their car is safe to drive. This isn’t the first time my concerns were dismissed. About a year ago, I raised questions about an electrical issue and was told it “sounded like a ghost.” I’ve since heard from multiple other customers that complaints here go ignored — and my experience confirms that. To be fair, there are some genuinely great people on staff. The problem is that the first faces and voices customers encounter are, unfortunately, the ones driving people away. After 7 vehicles and years of loyalty, I am now shopping elsewhere. This dealership will not be getting my next purchase.

Cindy Thompson

Briefly took my car in for recalls. One was a rear axle bolt. I guess that was fixed but another very crucial bolt was left almost hanging loose. Had to take it to another mechanic to get it fixed because jim taylor did not find it. If it had come loose it probably would have killed me. So I definitely would not take ANYTHING to them. They had it THREE DAYS and found nothing wrong. My mechanic found it in 5 minutes.

T

Dropped truck off for check engine light diagnostics, paid $1900 to replace two coils and all spark plugs, got in truck to leave, check engine light still on, told service lady, they immediately took it back to repairman, came back and said they forgot to plug a connector in, light cleared. Left lot, 5 min after leaving check engine light came back on, and now periodically flashes. Service Department closed for the day. Brought it back the next day and repairman said plug wires were crossed, he swapped two around and apparently finally fixed it, only took them 3 different tries. Communication during the whole process was horrible at best, the best way to find out what is going on, and if vehicle is ready or not is to check in person at the service counter. You will receive no help by calling or messaging their service text number.

PinkDawgMama Turner

No communication when they have your vehicle. No call backs when they say they will, randomly transferring calls to a voice mail when not wanting to answer your questions.

Alys Cockerham

Horrible customer service. Had an appt for Thursday at 11, received a message letting me know I can track progress on my vehicle for them to not even have touched it. My truck had the moved out of the spot I parked it. I had to call them just to get nothing. The next day, they give me this ridiculous quote on something I didn’t even need, said they would call back with the correct information and never did. After I called back still nothing, called again and still nothing had to call again was told a totally different price on a water pump than before and was also told they was not going to work on my vehicle that day. I was told the water was $162 then the price changed to $262 within a week. They are a horrible definition of customer service. No help at all! I will never bring my vehicle back here. This is the second time I’ve had a bad experience with them, mainly LACK OF COMMUNICATION!!!

Curt Bell

No written review

Gus Campbell

If there was a lower rating I would give it

cheree savage McDuffie

I don't like a business that tells you something that isn't true, to get more money !!

Robert Harris

They attempted to charge me 265.00 for an oil change on a small ford escape. (6 qts capacity) after I stated I would compare this to the last visit and one from another dealership, they mumbled among themselves and then charged me 151.00 . My feelings are this is very shady. Don't think I'll be going back here. Update; after speaking with Me. Marvin Almond my issue was resolved and my total price paid for service was lowered to 119.00 from 151.00, which is in line with going rates. Thanks Marvin.

Bryce Mande

Dropped my vehicle off for service at 0845 Friday morning called to get a update since I have heard nothing all day and was told everyone from the service department left and they could not do anything to help me. Could not tell me anything about where my vehicle is. No one called to tell me they were keeping it over night which means that I cannot get my vehicle back until Monday since they are closed all weekend. I have no way to get to my appointment tomorrow and I don't have a vehicle all weekend. This place has terrible customer service, no communication, and they do not care about people. I would give zero starts if I could. I DO NOT recommend this place for anything.

Charlotte Robinson

Was having transmission problems so took my 2019 Ford F150 to Jim Taylor Ford to fix the problem. I had warranty insurance and they told me the insurance would pay $3900, but my part would be $4000. Why??? That is the difference for a new transmission. Talked to insurance and they were told that Jim Taylor Ford was fixing the transmission not getting a new one. They lied to me so I took the truck to another place. Insurance paid off, I paid the deductible and truck was fixed in one day. I will never go to Jim Taylor Ford again. Oh, and Jim Taylor Ford kept my truck for 1 week before anything was ever found.

AJ Riels

I was there at 0930 for a 1000 appointment. I was informed at 1100 it would only be another hour. But when 1245 rolled around I was then informed, by the same person, that my vehicle hasn’t even been placed on the rack yet for a simple tire rotation and oil change. They had no clue what was going on. I didn’t leave the dealership till 1445. I wasted 5 hours at the dealership. I then asked for a discount for such poor service and was completely ignored by the same service associate. I won’t be returning for service and I certainly will not be purchasing a new truck from Jim Taylor going forward because of such poor service. A little communication goes a long way.

Cole Kennon

Been to Jim Taylor Ford twice to look at vehicles and both times was the absolute worst experience at any vehicle dealership in Louisiana.

Seth Dodd

Went to order a part for my car. Called head to make sure they had it. I was told they had it so I went up there to get it. I get to the dealer and waited in the parts department for over 30 mins with out being acknowledged even after saying hi to the employees. After finally getting help. I was told they no longer they vary that part and they never had one in stock. This dealer is becoming a joke.

Limbrix Conley

I got my oil changed on my 2024 Mustang GT. The technician asked me what type of oil I wanted and I told him. Once I got home and checked my oil it was low. My car suggests 5w-30, the technician put 5w-30.The oil recommended type was on the oil cap. Lastly I've ve never paid as much as Ive paid here for oil. $182.86

J B

Made a appointment to have work done on my truck told them the exact problem and to order the part even gave them the vin number so part could be order a day in advance. After not hearing anything all day on September the 12th which was day of appointment called at 3:30pm and they hadn't started on it yet. Now the next day at 2pm I had to call and they don't have the part won't have it until Monday. Absolutely won't deal with them again especially since I use my truck for work and costing me a thousand a day that it sits up there

Carrie Jones

Wish I would have look at the reviews. Sent my Expedition in yesterday for engine check due to light on. They were suppose to change spark plugs and #6ignition coil. They were offering pick up and delivery (which I though was great service). Lady drove it to my house gave me invoice and I paid them. Later got in my vechile which now has no air at all, which worked fine before going in. Also the engine is now stalling out and whole car is shaking! This was a Friday evening so nothing I can do till Monday morning. So now I have a vechile with no air on a 100 degree week with an unsafe stalling out engine. Very very disappointed, especially with the fact they drove the vechile back to my home and would have noticed the car was not running right and said nothing .

Shelly Wall

We bought a truck here on January 15th 2024. It has been in the shop twice , once for over a month. It has left us stranded on the side of the road 3 times. They said the last time they couldn’t find anything wrong with it but it just dies going down the road and won’t crank. They’re giving us the run around. Now I’m stuck paying a note and no vehicle to drive. I never expected this kind of service from Jim Taylor !

Angela Gable

I moved here from out of state. I was trying to buy my lease out and was told to go to a ford dealership. This location is the closest to me. I left multiple voicemails for the lady in the finance department with no call back. So today we went in to do the paperwork and the lady seemed very upset that we were there. She did not acknowledge us and kept pulling people behind us to help them. We ended up leaving after being ignored for hours. Terrible service by this finance lady and it suck because my husband was in the market for a new car while I did my lease buyout. I guess we are going to try a different dealership and be done with this location.

Michelle B

Jim Taylor Ford in ruston is a joke. Especially Mr. Willie. I should have read the reviews and listened to friends and family about Mr Willie specifically and the ford place in ruston in general. I dropped my car off on a Monday morning...had rat damage under the hood..it had chewed my wires to my #4 injector and started on another wire but didn't completely chew it through. And they left a horrid rat smell coming into my car. So after dropping it off. I waited patiently and let them do their thing. My husband went by to get and update and we were told it'd be done the the following Monday morning by Mr Willie. I waited for them to call and nothing for 2 days so Wednesday I called and once again Mr willie...said oh well the part will be in Thursday morning and your car will be done Thursday afternoon. Okay I waited again and nothing so I called to check in and then again...MR WILLIE...said oh your car will be ready tomorrow which was Friday March 22nd at 10. So I waited until 12 no phone call...I decide to go by there since I was out in town. My car was out in the parking lot DONE..Mr Willie then told me my car was not done they were letting the "ac flush" set and do its Thing 🙄. That'd it'd be ready around 3. So while I was there I asked about paying my $100 dollar deductible and he proceeded to tell me that my bill was 650 since he "emailed" the bill off to my claims adjuster several days ago....he did NOT do that until that day I was there at 1:30. So I leave waiting on a call 4 rolls around and still nothing. I've called my claims adjuster and asked questions and the whole time My Willie was giving my the run around on my car. So I ended up paying the bill of $650 to get my car back that day. It still smells of rat urine but charge me for fixing that. They owe me $650 right now since my insurance was sending it over. Mr Willie shouldn't have a job there in that area if he's only ever going to lie to the customers and give them the run around and not do his job like he should. I will never do business with Jim Taylor ford again. You lost my business. If you bring your vehicle in clean and free of any damage...that's not how you will get back. They ruined the interior of my car. They're so sloppy and inconsiderate of people vehicles and belongings.

Lindsey Coon

I purchased an expedition from Jim Taylor in July. It had a check engine light on when we bought it, due to bad catalytic converter. Dealership tried to tell me it was because they had just changed the battery. I did the leg work to find out what it was really for and notified them before we ever did paperwork. The Monroe dealership gave me a loaner and I had to take it to their Ruston location to confirm the diagnosis. It’s been two months and I still don’t have a catalytic converter. I’ve since told them about issues I’m having with the transmission. I told them to make it easier for everyone I would wait to have them look at it when they replaced the converter but I’m at a point of not being able to wait any longer, as well as my car is still under warranty. Was told today by the Ruston location they “don’t offer loaners because they have to have special insurance”. That is total BULL. My insurance covers me driving a loaner. Just like it did when their Monroe location issued me a loaner. In her next breath she told me “we just can’t get cars”.. also total BULL. I could understand had I bought this car from another dealership and then asked Jim Taylor to fix it. But I bought it at Jim Taylor. Bottom line, once they got the sale they could care less that this car has given me nothing but trouble and on top of that they expect me to pay my car note on top of covering a rental too- ridiculous. I will never buy from them again and I’ll advice against them to anyone else!

Jeff Hollis

I've been using Jim Taylor Ford for service since I purchased a truck there several years ago. I took my 2018 F150 in to have a trailer brake controller installed and to check rear end and transmission. I stated that sometimes it shifts into drive very hard and when the truck is moved from side to side and hitting bumps that it made a clacking noise. They entered, incorrectly, that when I hit a bump or the truck moves from side to side that it shifts hard. The young lady that checked me out stated several times that was what was on the ticket. I kept telling her that I never stated this and it was an error on their part, but she kept telling me "But, that's what's on the ticket". When I picked it up, she told me that they would have to ride with me the next day so I could explain. I live one hour away and this was at 5PM after everyone had left for the day. She stated that I could leave it another for day but I had already arranged for a ride to Ruston and didn't want to inconvenience my ride again to come back.They should have called me so that I could explain my issue or be there before everyone left. I had told them what time I would be there and was told that someone would explain everything to me when I got there. They should have called me to ask questions. I am very dissatisfied and will NOT use Jim Taylor Ford for service again.

Dee Love

I put my car in the shop because it would not start unless I got a boost. I was unsure if it was the starter or battery. I specifically ask them did they check my battery. They stated yes. When I picked up my car it was still having the same problems they were saying it would be around $800 to fix the transmission control module. I got my car from the shop and took it to someone else to get a 2nd opinion. The only thing I needed was a new battery. I feel as if I wasted money putting it in the shop only for it not to be able to start once I got it out.

Darren Rindt

Service = trash. They are friendly WHEN I could ahold of them but they had my F250 for over 3 weeks and didn’t fix it. The operator who took my calls was so friendly and patient with me; she deserves a hug and Chick-Fil-A gift card. I had to go in person and get an answer about my truck and it was always “it’ll be ready tomorrow!” When I finally demanded my truck back (after asking for service manager and general manager), it was hardly any better than when I took it in. They replaced a $700 part when the code clearly stated which part was faulty and it wasn’t the $700 one. I called Walpole and they were able to get it fixed quickly, efficiently, and at a reasonable price. I will never return to Jim Taylor Ford. But really, if management reads this, give the operator a raise and a few days off because she was the best.

Angela Smith

The worst service department! They had my car 3 weeks and continued telling me they are putting a new motor in it. Every single time I called I was told "few more days and we will have it wrapped up" On a Friday I was finally told we will have it wrapped up next tues or wed only to get to tues and have a completely different story. I have yet to get a new motor, which they claimed I needed but after speaking with extended warranty they could not provide the evidence of needing a new motor so the claim was stalled bc of Jim Taylor Ford!!!! And to top it off they knew 6th of June and I was never told anything about a stall in claim until June 13th!!!! I am not one to write reviews and esp negative but I am telling you DO NOT go here.

Pellie Barnes

No written review

Mike McDaniel

My wife wanted a bigger vehicle and I was in the market for a slightly used Expedition. After a long day of haggling we bought a 2020 expedition from Jim Taylor. Also; bought an extended warranty at that time. 2 weeks after purchase the transmission started slipping. I dropped the expedition off at Jim Taylor service department. The service guy called a week later saying my extended warranty was expired and it wouldn't cover the new transmission. Had to explain to Willie who is the same person i dropped it off to, that i purchased the extended warranty from that dealership less than a month ago. Willie was suppose to call back and he never called back once this entire time. Couldn't get him to answer the phone or the service manger. So i called the finance manger and she explained that they filled out the wrong form for the extended warranty. It took 8 more days to correct that issue before the parts could be ordered. I had to complain to sale manger to get that part completed. Then I was told that it would be fixed in 2.5 weeks once they fixed their paperwork mistake. I waited 3 weeks to call back. Then i was told that it would be a month from that time for the part to get on-site. Finally the new transmission was installed and I got the car back. 3 weeks later the new transmission they installed is leaking transmission fluid. The service department doesn't know what day they will get on the repair. The new car has spent over 6 weeks in the service department. They could care less and just think i'm lucky to be in their present. Long story they want the sale, but could care less about repeat customers. Still waiting on a call back from the service department. I'm glad i found this out before i bought a truck for myself. Action means more than words.

John McAllister

Took my money for backordered part online and then ignored requests for a refund.

Landon Willis

No written review

Christy Batterton

No written review

victoria zeringue

If I could give ZERO stars I would. The management team are grade A pansies. They pawn off customer service issues to a sales person that has no idea what’s going on. Don’t return phone calls. The GM is an imaginary person because at this point does he even exist? I’ll be going through BBB LMVCC and any an all other avenues out there.

Austin

I've been to this dealership twice for warranty work and there's been a problem each time. It took over 3 weeks for Vincent, the service manger, to contact me despite calling him frequently just for my claim to be denied although it shouldn't have been. Thankfully, I took my vehicle to JPS ford in Arcadia, where my claim was approved in the same day and my issue was resolved. Would not recommend this dealership to anyone looking for reputable service.

Angelle Thompson

Here is my story! Yes story! I DO NOT recommend these crooks! Yes they will give you a good deal for a lemon!! I went here to originally look at a different vehicle then I purchased( I also had a pre approved loan through my bank) so when I didn’t like the car we went seen I asked if there was any other vehicle similar to the one we seen with same price tag. I was brought to a 2012 Ford Explorer limited. It had all bells and whistles! Test drive went good (except at time radio/ Ac touch screen wouldn’t turn on, which they got working prior to me purchasing) So now I purchased car( not realizing I was NOT given a warranty on it) I leave noticing that when driving felt as if car wanted to take me to side when I went over even smallest of bumps. I play it off maybe it’s in my head. Two weeks in AC stopped blowing cold. I blew it off thinking something miner. One day driving in rain and I feared for my life scared I was going to drive into someone or off the road because it was like the car was roller skating on hwy, blowing that off thinking tires, I bought two back tires weekend before New Years )Then noticed when shifting gears it was sticking( it would jump when I would put in other gear and as driving and it was trin to go into 2 and 3 it would jump) I played that off thinking I was doin something wrong. It kept getting worse as the days went on. I called my sales guy and I felt like he was giving me the run around. Eventually telling me to bring it in so they can see what was goin on. I take there on a Wednesday two weeks after purchasing tires, to be turned away because sales guy never informed them I was coming, and I needed to get two tires before they could anything else and guy that looks at used cars wasn’t there! I left mad off course. That Sunday my car wouldn’t move out my driveway! I ended up having to get a tow truck to bring to them. When speaking g to sales guy I asked look I pay a note in this and it was 13k being nice trin to see if they would take care of me! I kept being told “we will check it out and go from there but we aren’t obligated to do anything being you have no warranty but let’s see what we can do” then I’m also told for us to check it out it’s a diagnostic fee of 100$ (I got car end of oct and it’s first week of Jan) I said y’all wait for y’all to have the car in y’all possession broken after I went there days before and no one told me about the 100$. A week later I was told that the left side bushing and seal kit needed to be replaced and the left side transmission drive ankle and it was 850$(not including issues with the driving part nor AC) I was taking step at time. Spoke to sales guy to be told they won’t do anything for me! So I’m stuck wit a note and no car! I waited for the little money I got from taxes to get fixed and told them to check out the driving part and AC to see what’s wrong! I went to pick up today! I leave and my car is slipping still! And AC doesn’t blow cold! I turn around go back to be told that transmission has to get used to having fluid again give that time! And they were advised by managers not to touch my AC!! So I don’t even know what is wrong with it! I was also promised two tires that I ever got! So NO don’t go to this dealer! They sale lemons!! I will never buy one from here again and I will tell anyone I can not to go here after this was my first purchase! They even trying to blame my bank for me not having a warranty being I got outside financing. They just want to screw people and feed them lies! If you want a lemon car ur will def get one here!!

Jacob Clemmensen

Crawled into this dealership off the interstate because my truck was handling dangerously. They were a little busy that day but the Ford techs onsite wouldn’t give me five minutes for me to explain what was going on. Luckily another ford dealership 30 minutes down the road worked with me and got it fixed.

Hotmomma

No written review

Joshua Smith

If I swap HD truck manufacturers, it’d be because of this dealer.

Sabrina Garrison

No written review

Nick Barron

Spent almost 13 minutes on hold, looking for a quote on service for my truck. I guess I’ll be going somewhere else where I can actually get a quote.

Mark Boersma

Service department has very poor service. Made an appointment to have my car serviced. The next day no one had looked at it. I stopped by the service department and inquired. “Someone is on it now”. 4 hours later I called. “The technician just got on it.” Frustrated, I asked for my car and asked why I keep being told the same thing. The service person hung up on me. When I picked up my vehicle, it was apparent no one had ever looked at the problem. I understand being backed up. I don’t understand lying to the customer. I will not be back. Update: I was contacted by their customer service rep who understood my frustration. Will give it another try.

Heather Underwood

All the way from Texas was approved just waiting to sign and they sold the vehicle out from under us

Lisa Hicks

I had a scheduled appointment time to get two tires put on. I sat waiting for 1hr 45min but when I noticed that my car had been sitting for the last 30 min I thought it was done. I inquired about it and the worker stated that she would check on it. After 2hr and 30min. I asked what was going on with my car. Another worker told me that they had just taken it to the back because they were running behind. Why wasn’t I informed when I arrived so that I could complete other tasks and come back? I was soooo upset. I spent 3 hours and 15 min waiting on that service. Ford has to do a better job with courtesy. Why would I make an appointment if the time wouldn’t be honored? At least inform me if you are behind so that I can decide if I want to reschedule. I was soooo disappointed with the level of service I received today.

Erik Stratton

Bad service after the sale