All reviews
374 verified reviews, 4.3★ average, sorted by most recent.
Ricky Murphy
No written review
Response from owner
November 24, 2025
Mike Brooks
Everything about the service department moves at a very slow pace. The waiting room had several people waiting and everyone had the same opinion. 3 hours for an oil change and tire rotation is too long. The ford dealership in Jonesboro, La takes about 45 minutes for the same service. The drop off and delivery service is a very nice addition to the department.
Response from owner
June 4, 2025
Christopher Campbell
Most of the time they’re good.
Response from owner
June 15, 2023
Theresa Johns
UPDATE: After the GM was made aware of our situation; a review was done and we received an apology and money back. We felt better about the complaint. Beware of price increases after ordering vehicles here at Jim Taylor Ruston. Bad experience and knew he would sell vehicle at a higher profit if we walked away.
Response from owner
January 3, 2023
Rickey Jenkins
No written review
Response from owner
September 19, 2022
Ronald Hale
No vehicle report card of what was checked during service, I just got a bill
A M
They were helpful but the inventory shortage is hurting every one
Eric Sutherland
Lack stock and seemed rather poor in their engagement - salesperson showed me used when I was interested in new then had me wait while they met with their boss only to tell me "it was nice to meet me." Given Ford has many options on their website(Maverick is exciting), I had to later learn about them from word of mouth rather than the salesperson who met with me. Meanwhile they were quick to collect my customer data yet don't provide prices on their website... very sus.
Response from owner
March 3, 2022
Bruce Spillers
No written review
Eosian Rios
No written review
Alan Parker
No written review
Response from owner
January 3, 2020
Mark Williams
No written review
Response from owner
September 18, 2019
Melba Burson
Looked at a truck for a friend. Johnny Mohawk was nice & is still watching for sometime for my friend. Nice place.
Response from owner
September 13, 2019
James Williams
No written review
Response from owner
September 13, 2019
Melissa Miller
No written review
Dizzy Rider
We were just browsing for a new truck.
Response from owner
September 12, 2018
Ceira Chandler
No written review
Tara King
Did everything to get us what we wanted but when we decided that we didn't want to do they called over and over again to try and talk us into it.
Response from owner
August 8, 2018
RonnieandJanice Gulledge
Need to listen to the customer
Response from owner
August 8, 2018
Kelly Baugh
Friendly and good service. They should take appts for their service department, I hate driving 30 min to get there just to find a dozen cars ahead of me along with a 2-3 hour wait! I am not able to drive 2 cars so yes, I have to wait on site. I would give 5 stars if they would do this
Response from owner
June 12, 2018
Necy Roton
No written review
Krisi Lenard
No written review
Kenneth Massey
No written review
Matthew Pike
Great salesmen here and good selection of new and used vehicles, but the service department always seems a little too busy to listen to what you need to tell them about the issue with your vehicle and thats frustrating because then you end up paying for something you didn't really even need fixed or replaced.
Response from owner
September 8, 2017
bryan taylor
They tried
Response from owner
May 8, 2017
T R
No written review
Spencer Balsamo
The place is nice and the indoor temperature was pleasant, but the staff could use some work. Some of the employees are rude flat out.
Steve T.
New location is very large but inventory not as diverse as expected. Call before you go to see if they have what you're looking for. Salesperson knew nothing about the Edge and ultimately could not provide a model with the options we wanted.
Response from owner
November 9, 2016
Morgan Savage
No written review