Overall Dealership Experience

Lynda Linn

I have been a FORD owner for decades. In the past, Jim Taylor Ford in Ruston was so responsive and attuned to customer service that I drove from Monroe to Ruston for service. That is, sadly, no longer the case. While I understand it is a dynamic business and updates are necessary to remain competitive, losing experience and authenticity in your customer service is unwise. The knowledgeable people who brought learned experience and customer care to the table are no longer at this dealership. And while youth can be an asset in any business, the young people who populate a business environment need seasoned professionals to guide and nurture them. However, I don't see that happening here. For me personally, arriving at this conclusion has been costly. The last incident occurred after paying $1,383.00 for repairs only to have the vehicle returned to me with the SAME ERROR CODES that I brought it in with. Following another diagnostic event, I was told my vehicle needed a part that FORD no longer manufactured and I should replace it. One would think after paying $1383.00 for repairs and receiving the SAME ERROR after the "repair" that a reputable dealer (or service advisor) with integrity might recommend a re-assessment of the charges. Perhaps the seasoned professionals who once populated this dealership might have done so, but the immature young people in the JTF service department now are more concerned with having a good time. So, JTF ... thank you for your advice: I WILL buy a new FORD. But it will be from a different dealer. Yes, it will be inconvenient for me to travel to Jonesboro, Farmerville, Monroe, or Bossier for service, but I will endeavor to find a dealer who is more concerned about keeping customers than hiring new, inexperienced, and un-interested youngsters. I hope the $$ you saved by hiring these untrained people you call "service advisors" are worth it because this experience has just cost you a long-time customer.

Mike Moak

After calling Banner Ford in Monroe!, three times and waiting on hold I got fed up and decided to drive the extra 15 minutes to Jim Taylor Ford and I cannot express to you how friendly and helpful the service department and service manager was. I bought my 2021 trimmer from Banner Ford brand new and have had nothing but issues every time I bring it up there. Jim Taylor Ford has been from daylight to dark difference, especially with the new service manager! I’m not one to leave reviews, but I have to give a shout out to Miss Amber and her team. They got me back on the road the same day when Banner Ford told me it would be a week plus thank you so much, Jim Taylor!

TINA SPILLERS

Great experience! Friendly staff, super salesman and a Bronco I love!

Jen J

Dustin provided exceptional service from start to finish. He worked diligently to understand exactly what I needed and made sure every detail was handled with care. He went above and beyond to ensure I was completely satisfied, and his professionalism made the entire process smooth and stress‑free. I will definitely be back because of the outstanding service he provided.

Royzgrl

Always a great experience here. Highly recommend.

john m

Excellent experience

Joe Bannister

My daughter is a student at LA TECH and was about to travel home for the Thanksgiving holidays when she noticed her 2023 Bronco Sport running hot. I advised her to take it to the nearest FORD dealership as I called them to explain the situation. I spoke with Frannie in the service dept. and was told they didn't have an appointment available until the middle of next month, but she said to have her come in and they would at least look at the radiator and make sure it had coolant and was not leaking. Once she got there they told her it would be a lengthy wait, but had a service advisor drop her back off at the dorm so she didn't have to wait the whole time at the dealership. She got a call 3 hours later saying it was done and ready for pickup. They found the water pump needed to be replaced and rushed it back so she could get home for Thanksgiving break. Big thanks to Frannie and Amy ( Service Advisor) for getting her back on the road in as quick as possible. Jim Taylor Ford and their staff did go out of the way to help my daughter and we couldn't be happier to tell everyone about it. Thanks Jim Taylor Ford.... will call you when I need another Ford Raptor.

Jay Can Fix it

Great service with great people. You can’t go wrong.

Teri Shrell

I am enjoying my new BroncoSport! Thank you Jonah for helping me find the SUV that is right for me!

Blake Guthrie

These guys are the best

Juanita cook

Our family was very pleased with our sales agent,Chad Spencer, at Jim Taylor Ford. I was looking for a very specific color in 2025 Big Bend Ford Bronco Sport and with the Black Diamond package. Chad was very courteous and listened to what we were looking for and what we needed in our new vehicle. He went above and beyond to check everything off of our must have list. I would highly recommend Chad if you are in the market for a new vehicle.

Leigh Parker

So happy to have worked with Jonah Bates. He was kind, listened to our needs, and got us taken care of and in the new truck we wanted. 100% pleased and 100% will recommend to everyone.

Mark Russell

Jim Taylor treated me and my vehicle as important to them. The service and communication was exceptional and professional. I will take all my vehicle repairs to Jim Taylor. Hands down the best group out there!

Madi Abston

Go see Jonah Bates!!! He is wonderful to work with!

Charles Price

This is a very good dealership!

Tricia P

I arranged for a relative to buy a car with Caleb as my salesperson and he was awesome.. we did it long distance over the phone & online. Caleb was so incredibly responsive with quick answers in great detail to any question we had along the way. He puts his hand on everything and makes sure that it is perfect for us. Taking delivery of the car for my aunt next week and so far couldn't be happier with the entire process. I highly recommend Caleb Ashley and Jim Taylor Ford. If I could give 10 stars on this site I would!

Jay Hill

Jim Taylor Ford hasn't done me wrong yet, so far so good. Can't say the same about other dealerships I have used, ( INTERSTATE HYUNDAI IN WEST MONROE). Here at Jim Taylor, they talk with you before doing the work...the way it should be. Keep up the great job Jim Taylor Ford in Ruston Louisiana. Happy Customer

Salina Elmore

Fast, friendly service!

Susan Behan

CALEB and the rest of the staff were very friendly and helpful through the whole car shopping and purchasing process. I love my new ride and will go back when I'm ready for the next one!

Ashley Hendrix

I had a great experience working with Caleb Ashley at Jim Taylor Ford. It was absolutely no hassle at all. We told him what we wanted, he made it happen. He made it so easy to do business there! I will definitely recommend him to anyone that asks about where I bought my car. Thanks Caleb!!

Kristin Michaela Cox

I heard that y’all recently hired Nolan Parrott! His reputation for being super helpful and friendly precedes him. I bet he's going to make car shopping feel like a smooth ride rather than a bumpy road. Great choice, Jim Taylor Ford!

Dustin Collie

Best place in north Louisiana to buy a ford great experience

Lanny Stewart

Great dealership very dependable staff

vince dispenza

extremely good overall experience

jacob Rogers

Darren helped me find the best fit for me and my needs. He went above and beyond to make sure I was happy and got a great deal. Thanks. I'll be back when it is time for the next one

Debbie Richards

I've always received great service at Jim Taylor Ruston. Their service department is always top notch.

Lee Barnette

The entire staff was extremely helpful and nice during my visit for unexpected maintenance/repair on my vehicle! It is a welcoming experience every time I am there, they all just give you the feeling of trust!

bpwj76

I live 30 miles from Jim Taylor Ford. There is another Ford dealer closer to me, but I will continue to use Jim Taylor for their stellar service department. Julie in the service department has literally bent over backwards to accomodate me several times when she did not have to. She knows customer service and that's what keeps me coming back.

Darren Rindt

Service = trash. They are friendly WHEN I could ahold of them but they had my F250 for over 3 weeks and didn’t fix it. The operator who took my calls was so friendly and patient with me; she deserves a hug and Chick-Fil-A gift card. I had to go in person and get an answer about my truck and it was always “it’ll be ready tomorrow!” When I finally demanded my truck back (after asking for service manager and general manager), it was hardly any better than when I took it in. They replaced a $700 part when the code clearly stated which part was faulty and it wasn’t the $700 one. I called Walpole and they were able to get it fixed quickly, efficiently, and at a reasonable price. I will never return to Jim Taylor Ford. But really, if management reads this, give the operator a raise and a few days off because she was the best.

Christopher Campbell

Most of the time they’re good.

Alejandro Martinez

Exelent

Jerry Johnson

I like going there but has been a while the service advisor are friendly,last time they went over the services they are doing not this time it was like a cold chilli night nothing not a word most of all did not put air in the tires which were low I guess they were out of air for the day not the first time this has happen but overall good job,this time just didn't get that fuzzy feeling that they were glad you came by and doing business with them

Donald Damon III

Good ppl

James Willis

Team work makes the Dream work… Thanks to the whole team….👍🏿👍🏿👍🏿

Clara Westbrook

Fantastic place to get a vehicle from. Great personnel to work with...Mr. Stacy Reese, and Ms Jeannett were very helpful and a pleasure to work with! Make a trip to Jim Taylor Ford in Ruston for your automotive needs. You won't be sorry!

Jimmie Richardsr

Happy Trails, the best.

RocketFast Car Wash

Awesome dealership and great people. They always take great care of us at Jim Taylor Ford in Ruston.

Dale Ward

Great place place to buy a car, truck or SUV

Kalico James

Darren Collie went the extra mile helping me find a vehicle to fit my needs would definitely recommend for anyone looking for a vehicle quick friendly service would definitely do business again

Lowell Mize

Great information and friendly service

Shane Grubb

Great dealership from top to bottom!!

Jean Sanders

Darren Collie at Jim Taylor Ford helped us find a great deal and a safe car for our daughter! This is our 3rd purchase from Jim Taylor Ford.

Alice Jane Hammett

Service was excellent. They called before doing an expensive job to get o.k. They returned our car clear and looking and driving great! Thank Jim Taylor Ford!

Alicia Bailey

Very friendly and courteous w, service was fast and exactly the price I was quoted.

Lane Carter

Had exactly what I needed when I needed it

Kewania Calahan

Excellent Service!!Great Customer Service❤

Fanese Cowan

Long wait. Get there early.

Rex Lofton

Loved the experience that we had here. Purchased a Lincoln MKC from Johnny. He is amazing. He took the time to find us exactly what we wanted, was patient, and extremely helpful. If I ever need to purchase another vehicle, I know exactly who to go to. The entire experience was amazing from start to finish with him.

Jason Glasscock

Very friendly people. Costumer service was Excellent.

David Rupf

Not finished yet, but Scott always treats ya like family, so great experience!!

Brian Briggs

They treat you like family here. They will be straight up with you, and will help you with anything. I’ve never had good experiences with other dealerships in the past, but this one is now my go-to. I’m even willing to drive 30 mins one way to get service here. Would recommend if you’re looking for a solid dealership to do business with

Nick Barron

Spent almost 13 minutes on hold, looking for a quote on service for my truck. I guess I’ll be going somewhere else where I can actually get a quote.

Pamela Fields

Nice dealership

Ernest Spells

Excellent

Paul Womak

Great place, good service.

Sheryl Ellerman

Excellent service, loved my buying experience

Donna Pylant

Nice people

Linda Lewis

Fast polite friendly 100 per cent service..

Erik Stratton

Bad service after the sale

Brandy Brazil

It's a dealer, what more can I say. You get what you pay.

Ronnie Miller

Best in the business

David Carey

Fast and always friendly service.

Ryan Abel

They are all very nice and positive! The service department is the best I have ever dealt with!

Bobby Scott

Very professional place of business

Wayne Kemp

Friendly and fast service. Better than my hometown dealer by 100 percent.

bryan taylor

They tried

Spencer Balsamo

The place is nice and the indoor temperature was pleasant, but the staff could use some work. Some of the employees are rude flat out.

Fay Harrell

I love this place for 2 reasons one is they are the best dealership in ruston have the best workers and they are friendly and the other one is my husband works there so I know almost everyone there and know matter who you are they are going to great you with a smile