Vehicle Repair & Maintenance

Cindy Thompson

Briefly took my car in for recalls. One was a rear axle bolt. I guess that was fixed but another very crucial bolt was left almost hanging loose. Had to take it to another mechanic to get it fixed because jim taylor did not find it. If it had come loose it probably would have killed me. So I definitely would not take ANYTHING to them. They had it THREE DAYS and found nothing wrong. My mechanic found it in 5 minutes.

Jordan Pierce

Jack was very professional and punctual throughout the time my truck was being repaired. I was consistently updated and aware of everything going on during the process. My brand new transmission and rear end have me feeling like I’m driving a new truck. I highly recommend Jim Taylor Ford.

T

Dropped truck off for check engine light diagnostics, paid $1900 to replace two coils and all spark plugs, got in truck to leave, check engine light still on, told service lady, they immediately took it back to repairman, came back and said they forgot to plug a connector in, light cleared. Left lot, 5 min after leaving check engine light came back on, and now periodically flashes. Service Department closed for the day. Brought it back the next day and repairman said plug wires were crossed, he swapped two around and apparently finally fixed it, only took them 3 different tries. Communication during the whole process was horrible at best, the best way to find out what is going on, and if vehicle is ready or not is to check in person at the service counter. You will receive no help by calling or messaging their service text number.

Wayne Gentry

Staff was excellent. Jack was very attentive to my needs. Expedition was fixed and returned on time.

Joe Bannister

My daughter is a student at LA TECH and was about to travel home for the Thanksgiving holidays when she noticed her 2023 Bronco Sport running hot. I advised her to take it to the nearest FORD dealership as I called them to explain the situation. I spoke with Frannie in the service dept. and was told they didn't have an appointment available until the middle of next month, but she said to have her come in and they would at least look at the radiator and make sure it had coolant and was not leaking. Once she got there they told her it would be a lengthy wait, but had a service advisor drop her back off at the dorm so she didn't have to wait the whole time at the dealership. She got a call 3 hours later saying it was done and ready for pickup. They found the water pump needed to be replaced and rushed it back so she could get home for Thanksgiving break. Big thanks to Frannie and Amy ( Service Advisor) for getting her back on the road in as quick as possible. Jim Taylor Ford and their staff did go out of the way to help my daughter and we couldn't be happier to tell everyone about it. Thanks Jim Taylor Ford.... will call you when I need another Ford Raptor.

Alphonzo Moore

Tami was very helpful and detailed! Dakota the Machanic did an excellent job on repairs. Thank you both for a job well done

Randy Moore

Excellent experience with my repair. I highly recommend Jim Taylor’s of Ruston’s service shop!

Mark Russell

Jim Taylor treated me and my vehicle as important to them. The service and communication was exceptional and professional. I will take all my vehicle repairs to Jim Taylor. Hands down the best group out there!

Charlotte Robinson

Was having transmission problems so took my 2019 Ford F150 to Jim Taylor Ford to fix the problem. I had warranty insurance and they told me the insurance would pay $3900, but my part would be $4000. Why??? That is the difference for a new transmission. Talked to insurance and they were told that Jim Taylor Ford was fixing the transmission not getting a new one. They lied to me so I took the truck to another place. Insurance paid off, I paid the deductible and truck was fixed in one day. I will never go to Jim Taylor Ford again. Oh, and Jim Taylor Ford kept my truck for 1 week before anything was ever found.

Mike Brooks

Everything about the service department moves at a very slow pace. The waiting room had several people waiting and everyone had the same opinion. 3 hours for an oil change and tire rotation is too long. The ford dealership in Jonesboro, La takes about 45 minutes for the same service. The drop off and delivery service is a very nice addition to the department.

Sistinas Hudson

I would like to leave a positive 5 star review for an employee working here named Tommy Daughtery. He has provided us with excellent customer service and repair service. I highly recommend him and Jim taylor for to anyone needing a new vehicle, a used vehicle or repair services. Excellent work very satisfied.

Limbrix Conley

I got my oil changed on my 2024 Mustang GT. The technician asked me what type of oil I wanted and I told him. Once I got home and checked my oil it was low. My car suggests 5w-30, the technician put 5w-30.The oil recommended type was on the oil cap. Lastly I've ve never paid as much as Ive paid here for oil. $182.86

Lee Barnette

The entire staff was extremely helpful and nice during my visit for unexpected maintenance/repair on my vehicle! It is a welcoming experience every time I am there, they all just give you the feeling of trust!

Jerry Johnson

I like going there but has been a while the service advisor are friendly,last time they went over the services they are doing not this time it was like a cold chilli night nothing not a word most of all did not put air in the tires which were low I guess they were out of air for the day not the first time this has happen but overall good job,this time just didn't get that fuzzy feeling that they were glad you came by and doing business with them

Mike McDaniel

My wife wanted a bigger vehicle and I was in the market for a slightly used Expedition. After a long day of haggling we bought a 2020 expedition from Jim Taylor. Also; bought an extended warranty at that time. 2 weeks after purchase the transmission started slipping. I dropped the expedition off at Jim Taylor service department. The service guy called a week later saying my extended warranty was expired and it wouldn't cover the new transmission. Had to explain to Willie who is the same person i dropped it off to, that i purchased the extended warranty from that dealership less than a month ago. Willie was suppose to call back and he never called back once this entire time. Couldn't get him to answer the phone or the service manger. So i called the finance manger and she explained that they filled out the wrong form for the extended warranty. It took 8 more days to correct that issue before the parts could be ordered. I had to complain to sale manger to get that part completed. Then I was told that it would be fixed in 2.5 weeks once they fixed their paperwork mistake. I waited 3 weeks to call back. Then i was told that it would be a month from that time for the part to get on-site. Finally the new transmission was installed and I got the car back. 3 weeks later the new transmission they installed is leaking transmission fluid. The service department doesn't know what day they will get on the repair. The new car has spent over 6 weeks in the service department. They could care less and just think i'm lucky to be in their present. Long story they want the sale, but could care less about repeat customers. Still waiting on a call back from the service department. I'm glad i found this out before i bought a truck for myself. Action means more than words.

Emily Brodnax

Took cars for maintenance. Nice waiting room and ferry service in town.

Trent Page

Friendly and completed my repair in a timely manner

Austin

I've been to this dealership twice for warranty work and there's been a problem each time. It took over 3 weeks for Vincent, the service manger, to contact me despite calling him frequently just for my claim to be denied although it shouldn't have been. Thankfully, I took my vehicle to JPS ford in Arcadia, where my claim was approved in the same day and my issue was resolved. Would not recommend this dealership to anyone looking for reputable service.

Donna Carmena

I could not be more pleased with the Jim Taylor Ford/Lincoln dealership in Ruston LA. I moved to N LA 10 months ago and I used the dealership in the town I live in and was never so disappointed, so I drove the 30 miles to Jim Taylor without an appointment. I was greeted the minute my truck door opened as my first visit was ‘The Works’ which was total oil change, tire rotation and completed service of engine and fluid levels, etc. when they told me my vehicle was ready my truck had been vacuumed and washed and I was floored. In all my years of having ‘The Works’ completed it was the first wash and vacuum that was ever done. The Service Department and all of the service employees were outstanding. My second visit was just as great. I replaced my back brakes which I was informed on my first visit I need to have done plus had The Works package. When I arrived for my second visit I was greeted by salesman Dan Stolz asking if I wanted to sell my truck. I met with Dan yesterday who spent several hours with me. Even though I left without reaching an agreement I will recommend Jim Taylor yo everyone. I have received two calls today telling me they are still there for me if I needed anything. One call was from Dan, the other from a customer rep. I have had many years experience with Ford dealerships as my Ex was a top rated Ford mechanic for over 25+ years. Thank you again for your service and dedication. Donna O Carmena

Sheldrick Britton

Best place for an oil change.