All reviews

Lee Barnette

The entire staff was extremely helpful and nice during my visit for unexpected maintenance/repair on my vehicle! It is a welcoming experience every time I am there, they all just give you the feeling of trust!

Lauren Parker

No written review

bpwj76

I live 30 miles from Jim Taylor Ford. There is another Ford dealer closer to me, but I will continue to use Jim Taylor for their stellar service department. Julie in the service department has literally bent over backwards to accomodate me several times when she did not have to. She knows customer service and that's what keeps me coming back.

Lindsey Coon

I purchased an expedition from Jim Taylor in July. It had a check engine light on when we bought it, due to bad catalytic converter. Dealership tried to tell me it was because they had just changed the battery. I did the leg work to find out what it was really for and notified them before we ever did paperwork. The Monroe dealership gave me a loaner and I had to take it to their Ruston location to confirm the diagnosis. It’s been two months and I still don’t have a catalytic converter. I’ve since told them about issues I’m having with the transmission. I told them to make it easier for everyone I would wait to have them look at it when they replaced the converter but I’m at a point of not being able to wait any longer, as well as my car is still under warranty. Was told today by the Ruston location they “don’t offer loaners because they have to have special insurance”. That is total BULL. My insurance covers me driving a loaner. Just like it did when their Monroe location issued me a loaner. In her next breath she told me “we just can’t get cars”.. also total BULL. I could understand had I bought this car from another dealership and then asked Jim Taylor to fix it. But I bought it at Jim Taylor. Bottom line, once they got the sale they could care less that this car has given me nothing but trouble and on top of that they expect me to pay my car note on top of covering a rental too- ridiculous. I will never buy from them again and I’ll advice against them to anyone else!

Jeff Hollis

I've been using Jim Taylor Ford for service since I purchased a truck there several years ago. I took my 2018 F150 in to have a trailer brake controller installed and to check rear end and transmission. I stated that sometimes it shifts into drive very hard and when the truck is moved from side to side and hitting bumps that it made a clacking noise. They entered, incorrectly, that when I hit a bump or the truck moves from side to side that it shifts hard. The young lady that checked me out stated several times that was what was on the ticket. I kept telling her that I never stated this and it was an error on their part, but she kept telling me "But, that's what's on the ticket". When I picked it up, she told me that they would have to ride with me the next day so I could explain. I live one hour away and this was at 5PM after everyone had left for the day. She stated that I could leave it another for day but I had already arranged for a ride to Ruston and didn't want to inconvenience my ride again to come back.They should have called me so that I could explain my issue or be there before everyone left. I had told them what time I would be there and was told that someone would explain everything to me when I got there. They should have called me to ask questions. I am very dissatisfied and will NOT use Jim Taylor Ford for service again.

Bryan Nugent

Awesome place to buy a vehicle!!! Professional, knowledgeable, and courteous staff!!

Dee Love

I put my car in the shop because it would not start unless I got a boost. I was unsure if it was the starter or battery. I specifically ask them did they check my battery. They stated yes. When I picked up my car it was still having the same problems they were saying it would be around $800 to fix the transmission control module. I got my car from the shop and took it to someone else to get a 2nd opinion. The only thing I needed was a new battery. I feel as if I wasted money putting it in the shop only for it not to be able to start once I got it out.

Darren Rindt

Service = trash. They are friendly WHEN I could ahold of them but they had my F250 for over 3 weeks and didn’t fix it. The operator who took my calls was so friendly and patient with me; she deserves a hug and Chick-Fil-A gift card. I had to go in person and get an answer about my truck and it was always “it’ll be ready tomorrow!” When I finally demanded my truck back (after asking for service manager and general manager), it was hardly any better than when I took it in. They replaced a $700 part when the code clearly stated which part was faulty and it wasn’t the $700 one. I called Walpole and they were able to get it fixed quickly, efficiently, and at a reasonable price. I will never return to Jim Taylor Ford. But really, if management reads this, give the operator a raise and a few days off because she was the best.

Heather Caskey

No written review

Angela Smith

The worst service department! They had my car 3 weeks and continued telling me they are putting a new motor in it. Every single time I called I was told "few more days and we will have it wrapped up" On a Friday I was finally told we will have it wrapped up next tues or wed only to get to tues and have a completely different story. I have yet to get a new motor, which they claimed I needed but after speaking with extended warranty they could not provide the evidence of needing a new motor so the claim was stalled bc of Jim Taylor Ford!!!! And to top it off they knew 6th of June and I was never told anything about a stall in claim until June 13th!!!! I am not one to write reviews and esp negative but I am telling you DO NOT go here.

Christopher Campbell

Most of the time they’re good.

Alejandro Martinez

Exelent

Jessica Clement

Darren was super helpful and patient with us, made buying a car as easy and painless as possible.

Jerry Johnson

I like going there but has been a while the service advisor are friendly,last time they went over the services they are doing not this time it was like a cold chilli night nothing not a word most of all did not put air in the tires which were low I guess they were out of air for the day not the first time this has happen but overall good job,this time just didn't get that fuzzy feeling that they were glad you came by and doing business with them

james martin

Darren Collie did a great job on the sale of my F150. Great buying experience

hdp

Outstanding service. Truly a great help to me in a time of need. Thanks for the great service.

Stephen Jones

Friendly staff

Charles Stevenson

Very Friendly and Quick Service

Donald Damon III

Good ppl

Pellie Barnes

No written review

James Willis

Team work makes the Dream work… Thanks to the whole team….👍🏿👍🏿👍🏿

Mike McDaniel

My wife wanted a bigger vehicle and I was in the market for a slightly used Expedition. After a long day of haggling we bought a 2020 expedition from Jim Taylor. Also; bought an extended warranty at that time. 2 weeks after purchase the transmission started slipping. I dropped the expedition off at Jim Taylor service department. The service guy called a week later saying my extended warranty was expired and it wouldn't cover the new transmission. Had to explain to Willie who is the same person i dropped it off to, that i purchased the extended warranty from that dealership less than a month ago. Willie was suppose to call back and he never called back once this entire time. Couldn't get him to answer the phone or the service manger. So i called the finance manger and she explained that they filled out the wrong form for the extended warranty. It took 8 more days to correct that issue before the parts could be ordered. I had to complain to sale manger to get that part completed. Then I was told that it would be fixed in 2.5 weeks once they fixed their paperwork mistake. I waited 3 weeks to call back. Then i was told that it would be a month from that time for the part to get on-site. Finally the new transmission was installed and I got the car back. 3 weeks later the new transmission they installed is leaking transmission fluid. The service department doesn't know what day they will get on the repair. The new car has spent over 6 weeks in the service department. They could care less and just think i'm lucky to be in their present. Long story they want the sale, but could care less about repeat customers. Still waiting on a call back from the service department. I'm glad i found this out before i bought a truck for myself. Action means more than words.

Matt Ferguson

Ok

John McAllister

Took my money for backordered part online and then ignored requests for a refund.

Paul Wills

No written review

Melinda Hall

No written review

Theresa Johns

UPDATE: After the GM was made aware of our situation; a review was done and we received an apology and money back. We felt better about the complaint. Beware of price increases after ordering vehicles here at Jim Taylor Ruston. Bad experience and knew he would sell vehicle at a higher profit if we walked away.

TheMongo65

On a trip home to Louisiana from Texas my 2018 F250 had a hose on the return fuel line started to leak. I was stranded and needed to get home. Not only was Jim Taylor Ford the only Ford dealership in NE Louisiana that actually had the part, but Sheryl in the service department was extremely helpful and professional. The diesel tech “Jeff” was outstanding. They got me back on the road and I’ll always be grateful. Highly recommend this dealership for service work.

BRICE BLAKELY

Great service

Denise Ellington

5 star salesman and finance team💜

Rich Lee

No written review

marly weeks

Stacy provided excellent service to our family! Thanks for making the car buying process as easy as possible, we’ll be back for our next purchase!

Clara Westbrook

Fantastic place to get a vehicle from. Great personnel to work with...Mr. Stacy Reese, and Ms Jeannett were very helpful and a pleasure to work with! Make a trip to Jim Taylor Ford in Ruston for your automotive needs. You won't be sorry!

Nicholas Lococo

Bought a used truck that had a bolt missing on a caliper. Originally offered to fix whatever was broken or get a different vehicle with $1000 off price tag. Left with truck that I bought originally and fixed at no cost to me. I recommend Chad my salesman to anyone, he genuinely cared about the situation and came up with more than one solution to fix the inconvenience. In the long run, truck has been a complete dud, it's broke down after less than 10,000 miles with repairs that will cost more that it's worth(transmission). But I suppose they aren't to blame for selling me a used truck.

Bethany Cox

No written review

Robert Nolan

No written review

Randal McNaughton

No written review

Rickey Jenkins

No written review

Jimmie Richardsr

Happy Trails, the best.

Greg Manley

Great buying experience with Jim Taylor Ford and Scott Winstead!

RocketFast Car Wash

Awesome dealership and great people. They always take great care of us at Jim Taylor Ford in Ruston.

Emily Brodnax

Took cars for maintenance. Nice waiting room and ferry service in town.

Ronald Hale

No vehicle report card of what was checked during service, I just got a bill

Chanze Solito

No written review

Josh

Scott and co did a great job getting me into my 22 Ranger. Production took ages but they stayed on top of it and answered all my questions and concerns.

Patrick Dispenza

No written review

Harry Shrell

No written review

Rick Burkett

No written review

Dale Ward

Great place place to buy a car, truck or SUV

Landon Willis

No written review