All reviews

Darren Collie

No written review

mamie hammock

No written review

A M

They were helpful but the inventory shortage is hurting every one

Christy Batterton

No written review

Eric Sutherland

Lack stock and seemed rather poor in their engagement - salesperson showed me used when I was interested in new then had me wait while they met with their boss only to tell me "it was nice to meet me." Given Ford has many options on their website(Maverick is exciting), I had to later learn about them from word of mouth rather than the salesperson who met with me. Meanwhile they were quick to collect my customer data yet don't provide prices on their website... very sus.

Alfred Sanders

No written review

Jason Garris

Service dept has always worked hard to get my truck into the shop when i have any issues. They work fast to resolve the issue. I use my truck to make my living. So when i need a service or repair Jim Taylor service dept work fast to keep me rolling. Thanks

Jad Awale

Great experience. Darren is one of the most genuine sales professionals I’ve worked with. Fair prices and great quality here.

Bill Wilson

Parts man ordered needed part and got next day! Ford brand part a little more expensive than will fit (windshield washer hose) but it was perfect fit and I couldn't believe it came with exact fit push in mounting pins! Will fit I had tried was exactly that (will maybe fit), it did not!

Marcus Brown

No written review

Buddy Mccaa

No written review

Kalico James

Darren Collie went the extra mile helping me find a vehicle to fit my needs would definitely recommend for anyone looking for a vehicle quick friendly service would definitely do business again

Tedde Woods

Happy they will take care of you and get the job done right

Michael Wysinger

Slow service

Lowell Mize

Great information and friendly service

Shane Grubb

Great dealership from top to bottom!!

Jean Sanders

Darren Collie at Jim Taylor Ford helped us find a great deal and a safe car for our daughter! This is our 3rd purchase from Jim Taylor Ford.

Justin O'Neal

No written review

Bruce Spillers

No written review

Dolores Brister

I'm not a regular customer of this location, but will seriously consider it for future purchases. I stopped in recently because I had a cover dragging underneath my car from a different oil change facility in a different city. The service crew at Jim Taylor had my car up on a ramp, removed the cover, and had me on my way in about 15 minutes!

Abigail Mercer

Caleb did a wonderful job. He answered all questions and made the buying experience at Jim Taylor Ford such a breeze. The whole experience could not have been any easier.

Izzie Grigsby

Really Nice employees and salesmanship was great My mom walked away with a nice ride for an affordable price

Alice Jane Hammett

Service was excellent. They called before doing an expensive job to get o.k. They returned our car clear and looking and driving great! Thank Jim Taylor Ford!

Reginald Gaines

No written review

Trent Page

Friendly and completed my repair in a timely manner

Eosian Rios

No written review

Beverly ONell

Thank you to Sheryl Eagle, Service Advisor and her Service Tech We were passing through Ruston pulling our rv with our f250. Sheryl got us diagnosed quickly. We were back on the road in less than 2 hours. Thank you Sheryl.

victoria zeringue

If I could give ZERO stars I would. The management team are grade A pansies. They pawn off customer service issues to a sales person that has no idea what’s going on. Don’t return phone calls. The GM is an imaginary person because at this point does he even exist? I’ll be going through BBB LMVCC and any an all other avenues out there.

Alicia Bailey

Very friendly and courteous w, service was fast and exactly the price I was quoted.

Janice Goforth

No written review

Tammy Barber

Helpful

Juan Ortiz

No written review

Jason D

No written review

Lane Carter

Had exactly what I needed when I needed it

Michael West

Fine people

Deline Harper

My salesman Chris Willis was awesome. The service department on the other hand is horrible. They do not seem to care. I was told twice you can't make appointment for service work and today was told I could make an appointment to have software update. So which is it? Second visit they had ordered wrong part. Four months passed, I never heard from them so I called to see what problem was...they never ordered part til after I called. Absolutely unprofessional!!! Told them they messed up the dvd player when fixing ac in seats on second visit and they completely ignored the problem. Guess I'll be paying another $100 to different dealership to get other problems resolved. I do not recommend this dealership because of service department.

Kewania Calahan

Excellent Service!!Great Customer Service❤

Jeremy Jones

No written review

Shay Chandler

Ryan Erxleben took care of me here and did a wonderful job I will definitely be back with my Ford business. Steve was a great manager to deal with as well

Christy Mayfield

I truly have to say that Micheal in sales worked so hard to get us a not just a vehicle but a brand new vehicle. My credit is not all that great so you know how that goes . By the end of the day I left driving a 2020 Ecosport brand new . We came across bout four complications but he was willing and worked very hard to make it work and did . Thank you Micheal

Austin

I've been to this dealership twice for warranty work and there's been a problem each time. It took over 3 weeks for Vincent, the service manger, to contact me despite calling him frequently just for my claim to be denied although it shouldn't have been. Thankfully, I took my vehicle to JPS ford in Arcadia, where my claim was approved in the same day and my issue was resolved. Would not recommend this dealership to anyone looking for reputable service.

Stephany Jackson

Darren Collie made a buying a new vehicle so easy!! Best car experience I’ve ever had. I highly recommend asking for him at Jim Taylor Ford.

Jerry Lockwood

Our salesman, CHRIS WILLIS, has made what is normally a stressful situation buying a car the easiest and stress free experience anyone can have. The professionalism and manner in which he took care of business is beyond reproach. Thanks to Jim Taylor Ford of Ruston for a smooth transition.

Fanese Cowan

Long wait. Get there early.

Brandy McDaniel

They worked with me and I was coming from out of town. All of the associates I talked to were nice. Darren Collie was my salesman and he was with me through every step of the sale. He went above and beyond to get me set up to drive my car off the lot.

Audra Violin

Chris Willis and Chad were great! They made buying a new car easy! And great service after the sale. Couldn't be more pleased!

NATE5804

No written review

Larry G.

No written review

Angelle Thompson

Here is my story! Yes story! I DO NOT recommend these crooks! Yes they will give you a good deal for a lemon!! I went here to originally look at a different vehicle then I purchased( I also had a pre approved loan through my bank) so when I didn’t like the car we went seen I asked if there was any other vehicle similar to the one we seen with same price tag. I was brought to a 2012 Ford Explorer limited. It had all bells and whistles! Test drive went good (except at time radio/ Ac touch screen wouldn’t turn on, which they got working prior to me purchasing) So now I purchased car( not realizing I was NOT given a warranty on it) I leave noticing that when driving felt as if car wanted to take me to side when I went over even smallest of bumps. I play it off maybe it’s in my head. Two weeks in AC stopped blowing cold. I blew it off thinking something miner. One day driving in rain and I feared for my life scared I was going to drive into someone or off the road because it was like the car was roller skating on hwy, blowing that off thinking tires, I bought two back tires weekend before New Years )Then noticed when shifting gears it was sticking( it would jump when I would put in other gear and as driving and it was trin to go into 2 and 3 it would jump) I played that off thinking I was doin something wrong. It kept getting worse as the days went on. I called my sales guy and I felt like he was giving me the run around. Eventually telling me to bring it in so they can see what was goin on. I take there on a Wednesday two weeks after purchasing tires, to be turned away because sales guy never informed them I was coming, and I needed to get two tires before they could anything else and guy that looks at used cars wasn’t there! I left mad off course. That Sunday my car wouldn’t move out my driveway! I ended up having to get a tow truck to bring to them. When speaking g to sales guy I asked look I pay a note in this and it was 13k being nice trin to see if they would take care of me! I kept being told “we will check it out and go from there but we aren’t obligated to do anything being you have no warranty but let’s see what we can do” then I’m also told for us to check it out it’s a diagnostic fee of 100$ (I got car end of oct and it’s first week of Jan) I said y’all wait for y’all to have the car in y’all possession broken after I went there days before and no one told me about the 100$. A week later I was told that the left side bushing and seal kit needed to be replaced and the left side transmission drive ankle and it was 850$(not including issues with the driving part nor AC) I was taking step at time. Spoke to sales guy to be told they won’t do anything for me! So I’m stuck wit a note and no car! I waited for the little money I got from taxes to get fixed and told them to check out the driving part and AC to see what’s wrong! I went to pick up today! I leave and my car is slipping still! And AC doesn’t blow cold! I turn around go back to be told that transmission has to get used to having fluid again give that time! And they were advised by managers not to touch my AC!! So I don’t even know what is wrong with it! I was also promised two tires that I ever got! So NO don’t go to this dealer! They sale lemons!! I will never buy one from here again and I will tell anyone I can not to go here after this was my first purchase! They even trying to blame my bank for me not having a warranty being I got outside financing. They just want to screw people and feed them lies! If you want a lemon car ur will def get one here!!

Steve Thurmon

No written review