All reviews

Kristen Hammock

No written review

Ann Hitt

My experience with Jim Taylor Ford and Caleb Ashley was outstanding! I also appreciate Darren Collie for his help along with Caleb for making the buying process so easy. Caleb explained to us very well about all the features the vehicle had to offer. For instance the extra storage space in the back for things like groceries so they would not roll all over the back of the vehicle. We started the process on Friday and the vehicle was cleaned and filled with gas ready to go Saturday morning when we got there. We are very pleased with everything.

AJ Riels

I was there at 0930 for a 1000 appointment. I was informed at 1100 it would only be another hour. But when 1245 rolled around I was then informed, by the same person, that my vehicle hasn’t even been placed on the rack yet for a simple tire rotation and oil change. They had no clue what was going on. I didn’t leave the dealership till 1445. I wasted 5 hours at the dealership. I then asked for a discount for such poor service and was completely ignored by the same service associate. I won’t be returning for service and I certainly will not be purchasing a new truck from Jim Taylor going forward because of such poor service. A little communication goes a long way.

Amy McCauley

I had an excellent experience when my vehicle was serviced. Amanda saw me pull up and can out and said my tech was ready for my vehicle. I was in and out after the new part was installed and working as it should.

Cole Kennon

Been to Jim Taylor Ford twice to look at vehicles and both times was the absolute worst experience at any vehicle dealership in Louisiana.

Jay Hill

Jim Taylor Ford hasn't done me wrong yet, so far so good. Can't say the same about other dealerships I have used, ( INTERSTATE HYUNDAI IN WEST MONROE). Here at Jim Taylor, they talk with you before doing the work...the way it should be. Keep up the great job Jim Taylor Ford in Ruston Louisiana. Happy Customer

Salina Elmore

Fast, friendly service!

Vicki Harris

We had a very nice experience buying our truck from Caleb Ashley at Jim Taylor Ford—no pressure, just good advice. If you are looking for a new vehicle, visit Jim Taylor Ford in Ruston and ask for Caleb Ashley!

Alexis Bayne

Love talking to my parts people. Danny, John, & Mrs. Laura work wonders!!

Seth Dodd

Went to order a part for my car. Called head to make sure they had it. I was told they had it so I went up there to get it. I get to the dealer and waited in the parts department for over 30 mins with out being acknowledged even after saying hi to the employees. After finally getting help. I was told they no longer they vary that part and they never had one in stock. This dealer is becoming a joke.

MSH

I would say go to Jim Taylor for your next vehicle.Ask for Caleb Ashley he went above and beyond all our expectations. I was so amazed and impressed at the service we got! It was a smooth easy purchase and I have to say hats off to Darren Collie as well! You guys are great!!!

Limbrix Conley

I got my oil changed on my 2024 Mustang GT. The technician asked me what type of oil I wanted and I told him. Once I got home and checked my oil it was low. My car suggests 5w-30, the technician put 5w-30.The oil recommended type was on the oil cap. Lastly I've ve never paid as much as Ive paid here for oil. $182.86

Alec West

No written review

Susan Behan

CALEB and the rest of the staff were very friendly and helpful through the whole car shopping and purchasing process. I love my new ride and will go back when I'm ready for the next one!

Susan Prystauk

My salesman, Caleb, was awesome! He listened to my needs and responded by finding me the exact vehicle I didn’t know I needed. I went to the dealership looking for one thing but when I described what I wanted he put me in the perfect vehicle. Thank you Caleb, I LOVE my Explorer!

Ashley Hendrix

I had a great experience working with Caleb Ashley at Jim Taylor Ford. It was absolutely no hassle at all. We told him what we wanted, he made it happen. He made it so easy to do business there! I will definitely recommend him to anyone that asks about where I bought my car. Thanks Caleb!!

Keith White

It was worth the hour-drive over to Ruston, Louisiana to purchase the truck I wanted. My salesman Greg was wonderful. The final price of my new vehicle and my trade-in value of my car were very reasonable. Will strongly considering this dealership for my family's next Ford purchase.

BK Vann

Recently had some cosmetic (warranty) work done at the Jim Taylor Ford body shop. Could not be more pleased with the Friendliness and Professionalism of the employees. Especially the Body Shop Manager!! HIGHLY Recommend!!

Lula Johnson-Ferrand

Quality customer service at it's best!!

Kristin Michaela Cox

I heard that y’all recently hired Nolan Parrott! His reputation for being super helpful and friendly precedes him. I bet he's going to make car shopping feel like a smooth ride rather than a bumpy road. Great choice, Jim Taylor Ford!

dawson cooper

Nolan did exceptionally well with conducting business.

John Cox

Jim Taylor Ford was great to work with with the purchase of me New F-150. They had a great selection of trucks and I found they still had a new 2023 still on lot with 60 miles and a great price.

J B

Made a appointment to have work done on my truck told them the exact problem and to order the part even gave them the vin number so part could be order a day in advance. After not hearing anything all day on September the 12th which was day of appointment called at 3:30pm and they hadn't started on it yet. Now the next day at 2pm I had to call and they don't have the part won't have it until Monday. Absolutely won't deal with them again especially since I use my truck for work and costing me a thousand a day that it sits up there

Ernest Green

Outstanding response to internet questions. Immediately moved to personal contact. Excellent communication no hassles.

Charles Colvin

Typical dealership, overpromise and underdeliver. Lack of communication from service department.

Nikki Scott

Can truly say I’m in love with my new truck; and I couldn’t have done it without the help from Darren and Mrs. Collins! Wonderful job, great communication, DID NOT RUSH! Let me emphasize, I don’t like walking into a place and the only thing they try to do is overly sell something. Clearly I’m here to buy 🤣 but don’t push it! The staff here did NOT do that! They took their time and went off my lead. I truly appreciate that! Yall come get your truck here!

Dustin Collie

Best place in north Louisiana to buy a ford great experience

Jimmie Drummer

No written review

Sheryl Welch

The service department employees are very friendly and professional. We were traveling and our water pump burst. They got us up and running as fast as they could. When we left, we felt like we knew them personally. They were that nice!

Lanny Stewart

Great dealership very dependable staff

vince dispenza

extremely good overall experience

vikramjeet Singh

No written review

MARTY STOCKTON

My experience was extremely pleasant. I worked with Mr. Scott Winstead. I was in and out in less than an hour. I recommend contacting him if your looking for a great experience. I'll definitely be back when seeking a new truck.

jacob Rogers

Darren helped me find the best fit for me and my needs. He went above and beyond to make sure I was happy and got a great deal. Thanks. I'll be back when it is time for the next one

Ervin Jackson

Outstanding service you can't beat the all around professional staff and car wash.

Debbie Richards

I've always received great service at Jim Taylor Ruston. Their service department is always top notch.

Carrie Jones

Wish I would have look at the reviews. Sent my Expedition in yesterday for engine check due to light on. They were suppose to change spark plugs and #6ignition coil. They were offering pick up and delivery (which I though was great service). Lady drove it to my house gave me invoice and I paid them. Later got in my vechile which now has no air at all, which worked fine before going in. Also the engine is now stalling out and whole car is shaking! This was a Friday evening so nothing I can do till Monday morning. So now I have a vechile with no air on a 100 degree week with an unsafe stalling out engine. Very very disappointed, especially with the fact they drove the vechile back to my home and would have noticed the car was not running right and said nothing .

Keith Bryant

No written review

Jennifer Taylor

Our experience with Jim Taylor Ford in Ruston, La was wonderful. Greg Haddox was very helpful and answered all of our questions. I highly recommend this dealership.

Tyler Broadway

Caleb Ashely was amazing to work with. Straight to the point, no pushing about other vehicles. We told him what we wanted (explorer) and what monthly payment was good for us and he made it happen and we couldn’t be happier. My wife loves her car. I wish the f150s had a good interest rate because he would get another sale from my family!

Amanda Weeks

Easiest deal ever! Highly recommend!!

Shelly Wall

We bought a truck here on January 15th 2024. It has been in the shop twice , once for over a month. It has left us stranded on the side of the road 3 times. They said the last time they couldn’t find anything wrong with it but it just dies going down the road and won’t crank. They’re giving us the run around. Now I’m stuck paying a note and no vehicle to drive. I never expected this kind of service from Jim Taylor !

Angela Gable

I moved here from out of state. I was trying to buy my lease out and was told to go to a ford dealership. This location is the closest to me. I left multiple voicemails for the lady in the finance department with no call back. So today we went in to do the paperwork and the lady seemed very upset that we were there. She did not acknowledge us and kept pulling people behind us to help them. We ended up leaving after being ignored for hours. Terrible service by this finance lady and it suck because my husband was in the market for a new car while I did my lease buyout. I guess we are going to try a different dealership and be done with this location.

Michelle B

Jim Taylor Ford in ruston is a joke. Especially Mr. Willie. I should have read the reviews and listened to friends and family about Mr Willie specifically and the ford place in ruston in general. I dropped my car off on a Monday morning...had rat damage under the hood..it had chewed my wires to my #4 injector and started on another wire but didn't completely chew it through. And they left a horrid rat smell coming into my car. So after dropping it off. I waited patiently and let them do their thing. My husband went by to get and update and we were told it'd be done the the following Monday morning by Mr Willie. I waited for them to call and nothing for 2 days so Wednesday I called and once again Mr willie...said oh well the part will be in Thursday morning and your car will be done Thursday afternoon. Okay I waited again and nothing so I called to check in and then again...MR WILLIE...said oh your car will be ready tomorrow which was Friday March 22nd at 10. So I waited until 12 no phone call...I decide to go by there since I was out in town. My car was out in the parking lot DONE..Mr Willie then told me my car was not done they were letting the "ac flush" set and do its Thing 🙄. That'd it'd be ready around 3. So while I was there I asked about paying my $100 dollar deductible and he proceeded to tell me that my bill was 650 since he "emailed" the bill off to my claims adjuster several days ago....he did NOT do that until that day I was there at 1:30. So I leave waiting on a call 4 rolls around and still nothing. I've called my claims adjuster and asked questions and the whole time My Willie was giving my the run around on my car. So I ended up paying the bill of $650 to get my car back that day. It still smells of rat urine but charge me for fixing that. They owe me $650 right now since my insurance was sending it over. Mr Willie shouldn't have a job there in that area if he's only ever going to lie to the customers and give them the run around and not do his job like he should. I will never do business with Jim Taylor ford again. You lost my business. If you bring your vehicle in clean and free of any damage...that's not how you will get back. They ruined the interior of my car. They're so sloppy and inconsiderate of people vehicles and belongings.

Carolyn Hunter

If you are in the market for a vehicle and are unsure of where to buy or what vehicle you want to buy, let me share my experience. My vehicle was a 2015 Ford Explorer XL and had served me well for ten years. The miles were adding up and I was faced with making a decision to spend money on an expensive repair or trade my vehicle in. My Explorer had served me well but I had enjoyed a few years of no vehicle payments. I finally made the decision to go to Jim Taylor Ford Lincoln Mercury to talk about looking at a vehicle. I have known Greg Haddox for years through family and my husband had played golf with him years ago and they were friends. I knew who I wanted to help me but I didn’t realize how effortless Greg made the process!! I thought I wanted an Expedition and Greg knew that I had been thinking about it since 2020 but when Covid hit there were no vehicles to choose from. Well when my rear camera was going in and out and my screen became “frozen”, I had to make a decision!!! I had driven my husband’s F150 for a couple of days while my vehicle was being looked at. When Greg told he that an Expedition is built on a truck frame and at my age I knew I couldn’t get in and out of a tall vehicle everyday. I went home and pulled up the Jim Taylor app to see what they had. I looked through the app and wanted to buy a 2023 end of the year model and was looking at which small SUV’s I had to choose from. When I came across the Lincoln’s, in my mind I said I am dreaming because they are too expensive. I didn’t realize how affordable they were so I was looking at some of them and they had an Aviator that had these seats that just caught my eye!!! I thought I wanted another black vehicle but when I saw these seats I didn’t care what color the exterior was. My husband and I went down and drove the vehicle while Greg helped another customer of his. We were both sold!!! Everything from that point was effortless!!! They took care of everything and Greg told me he would have it detailed and it would be ready the next day. Well the next day it was pouring down rain!!! I said oh well for the detail because it’s pouring down rain and it didn’t look like it needed anything when we drove it!!! Greg still had it detailed and when we went to pick it up, Greg synced our phones and went over many of the features of the Aviator. There were so many features that this vehicle has and any question we had about the vehicle, Greg knew and showed us!! I know I have gone into great detail but I wanted to share my experience so that if you are in the market for a vehicle, you can feel confident that Jim Taylor Ford and his sales associates are top notch!!! Greg proved that to me!! Don’t hesitate. Go see them. Thank you Greg for making me feel confident in my decision to make a trade to an Aviator.

Will Fendley

Darren collie worked with me and did everything he could to make sure I got what I was looking for. 100% the guy you want to see if you go

Ashley Fink

Great service! Great saleman, Scott Winstead. Great finance manager, Janette Collins! Great experience!

Emily Lowe

We went to the park expecting a chill day, but thanks to Darren Collie, it became a wild ride in a brand spankin' new Mustang! Definitely request his expertise!

Steven Bennett

I have used Jim Taylor Ford 2 times for an oil change and tire rotation in my 2023 F150, I used another dealer once. Jim Taylor ford's service department was outstanding, I will not go anywhere else in the future. Great job Jesse and team!

Debbie Rankin

No written review