Service Department Experience

Mike Moak

After calling Banner Ford in Monroe!, three times and waiting on hold I got fed up and decided to drive the extra 15 minutes to Jim Taylor Ford and I cannot express to you how friendly and helpful the service department and service manager was. I bought my 2021 trimmer from Banner Ford brand new and have had nothing but issues every time I bring it up there. Jim Taylor Ford has been from daylight to dark difference, especially with the new service manager! I’m not one to leave reviews, but I have to give a shout out to Miss Amber and her team. They got me back on the road the same day when Banner Ford told me it would be a week plus thank you so much, Jim Taylor!

Kevin Hill

Great service and the staff was friendly!

Kevin Howard

Good work, but on the $high$ side IMO. Was charged for something that should have been included in the repair. Doors and hood were left dirty and I had to go get my truck instead of it being brought back to service dept. Some of this might be nit picky, but you drop $5K on repairs and you have bad knees, IYKYK. Still, the work was top notch and a 2 year warranty makes it worth it...

Jessica Harris

Update — 3 Years Later: Would Not Recommend My family has purchased and exclusively serviced 7 vehicles at this dealership, so this review comes from years of firsthand experience — not a one-time visit. Over the past year, the service department has been a consistent disappointment. There is zero continuity — I have not seen the same service advisor twice. More concerning, when I called today about what I believed could be a safety issue ahead of an 8-hour road trip this Saturday, I was laughed at and essentially told to wait until next week. That is not acceptable when someone is asking whether their car is safe to drive. This isn’t the first time my concerns were dismissed. About a year ago, I raised questions about an electrical issue and was told it “sounded like a ghost.” I’ve since heard from multiple other customers that complaints here go ignored — and my experience confirms that. To be fair, there are some genuinely great people on staff. The problem is that the first faces and voices customers encounter are, unfortunately, the ones driving people away. After 7 vehicles and years of loyalty, I am now shopping elsewhere. This dealership will not be getting my next purchase.

PinkDawgMama Turner

No communication when they have your vehicle. No call backs when they say they will, randomly transferring calls to a voice mail when not wanting to answer your questions.

Wayne Gentry

Staff was excellent. Jack was very attentive to my needs. Expedition was fixed and returned on time.

Robert Hudson

Everyone very friendly The girls at the service counter over and above All three of them Much aloha and God Bless

R B

Amazing service !

Lisa Allen

Their sales people are very informative about each vehicle and really nice. Their service department sucks.

nakia griffin

To pick up service truck for my job

Alphonzo Moore

Tami was my service advisor

Randy Moore

Excellent experience with my repair. I highly recommend Jim Taylor’s of Ruston’s service shop!

Carol Souther

We had our ‘22 Bronco Sport serviced at Jim Taylor last week. Wait time was not long. Great service!

Bryce Mande

Dropped my vehicle off for service at 0845 Friday morning called to get a update since I have heard nothing all day and was told everyone from the service department left and they could not do anything to help me. Could not tell me anything about where my vehicle is. No one called to tell me they were keeping it over night which means that I cannot get my vehicle back until Monday since they are closed all weekend. I have no way to get to my appointment tomorrow and I don't have a vehicle all weekend. This place has terrible customer service, no communication, and they do not care about people. I would give zero starts if I could. I DO NOT recommend this place for anything.

AJ Riels

I was there at 0930 for a 1000 appointment. I was informed at 1100 it would only be another hour. But when 1245 rolled around I was then informed, by the same person, that my vehicle hasn’t even been placed on the rack yet for a simple tire rotation and oil change. They had no clue what was going on. I didn’t leave the dealership till 1445. I wasted 5 hours at the dealership. I then asked for a discount for such poor service and was completely ignored by the same service associate. I won’t be returning for service and I certainly will not be purchasing a new truck from Jim Taylor going forward because of such poor service. A little communication goes a long way.

Amy McCauley

I had an excellent experience when my vehicle was serviced. Amanda saw me pull up and can out and said my tech was ready for my vehicle. I was in and out after the new part was installed and working as it should.

Salina Elmore

Fast, friendly service!

Charles Colvin

Typical dealership, overpromise and underdeliver. Lack of communication from service department.

Sheryl Welch

The service department employees are very friendly and professional. We were traveling and our water pump burst. They got us up and running as fast as they could. When we left, we felt like we knew them personally. They were that nice!

Debbie Richards

I've always received great service at Jim Taylor Ruston. Their service department is always top notch.

Steven Bennett

I have used Jim Taylor Ford 2 times for an oil change and tire rotation in my 2023 F150, I used another dealer once. Jim Taylor ford's service department was outstanding, I will not go anywhere else in the future. Great job Jesse and team!

bpwj76

I live 30 miles from Jim Taylor Ford. There is another Ford dealer closer to me, but I will continue to use Jim Taylor for their stellar service department. Julie in the service department has literally bent over backwards to accomodate me several times when she did not have to. She knows customer service and that's what keeps me coming back.

hdp

Outstanding service. Truly a great help to me in a time of need. Thanks for the great service.

BRICE BLAKELY

Great service

Jason Garris

Service dept has always worked hard to get my truck into the shop when i have any issues. They work fast to resolve the issue. I use my truck to make my living. So when i need a service or repair Jim Taylor service dept work fast to keep me rolling. Thanks

Dolores Brister

I'm not a regular customer of this location, but will seriously consider it for future purchases. I stopped in recently because I had a cover dragging underneath my car from a different oil change facility in a different city. The service crew at Jim Taylor had my car up on a ramp, removed the cover, and had me on my way in about 15 minutes!

Trent Page

Friendly and completed my repair in a timely manner

Deline Harper

My salesman Chris Willis was awesome. The service department on the other hand is horrible. They do not seem to care. I was told twice you can't make appointment for service work and today was told I could make an appointment to have software update. So which is it? Second visit they had ordered wrong part. Four months passed, I never heard from them so I called to see what problem was...they never ordered part til after I called. Absolutely unprofessional!!! Told them they messed up the dvd player when fixing ac in seats on second visit and they completely ignored the problem. Guess I'll be paying another $100 to different dealership to get other problems resolved. I do not recommend this dealership because of service department.

Donna Carmena

I could not be more pleased with the Jim Taylor Ford/Lincoln dealership in Ruston LA. I moved to N LA 10 months ago and I used the dealership in the town I live in and was never so disappointed, so I drove the 30 miles to Jim Taylor without an appointment. I was greeted the minute my truck door opened as my first visit was ‘The Works’ which was total oil change, tire rotation and completed service of engine and fluid levels, etc. when they told me my vehicle was ready my truck had been vacuumed and washed and I was floored. In all my years of having ‘The Works’ completed it was the first wash and vacuum that was ever done. The Service Department and all of the service employees were outstanding. My second visit was just as great. I replaced my back brakes which I was informed on my first visit I need to have done plus had The Works package. When I arrived for my second visit I was greeted by salesman Dan Stolz asking if I wanted to sell my truck. I met with Dan yesterday who spent several hours with me. Even though I left without reaching an agreement I will recommend Jim Taylor yo everyone. I have received two calls today telling me they are still there for me if I needed anything. One call was from Dan, the other from a customer rep. I have had many years experience with Ford dealerships as my Ex was a top rated Ford mechanic for over 25+ years. Thank you again for your service and dedication. Donna O Carmena

Billy Hall

Fantastic service department!

Mark Boersma

Service department has very poor service. Made an appointment to have my car serviced. The next day no one had looked at it. I stopped by the service department and inquired. “Someone is on it now”. 4 hours later I called. “The technician just got on it.” Frustrated, I asked for my car and asked why I keep being told the same thing. The service person hung up on me. When I picked up my vehicle, it was apparent no one had ever looked at the problem. I understand being backed up. I don’t understand lying to the customer. I will not be back. Update: I was contacted by their customer service rep who understood my frustration. Will give it another try.

dixie Griffin

Service area is good

Kelly Baugh

Friendly and good service. They should take appts for their service department, I hate driving 30 min to get there just to find a dozen cars ahead of me along with a 2-3 hour wait! I am not able to drive 2 cars so yes, I have to wait on site. I would give 5 stars if they would do this

Lisa Hicks

I had a scheduled appointment time to get two tires put on. I sat waiting for 1hr 45min but when I noticed that my car had been sitting for the last 30 min I thought it was done. I inquired about it and the worker stated that she would check on it. After 2hr and 30min. I asked what was going on with my car. Another worker told me that they had just taken it to the back because they were running behind. Why wasn’t I informed when I arrived so that I could complete other tasks and come back? I was soooo upset. I spent 3 hours and 15 min waiting on that service. Ford has to do a better job with courtesy. Why would I make an appointment if the time wouldn’t be honored? At least inform me if you are behind so that I can decide if I want to reschedule. I was soooo disappointed with the level of service I received today.

Adam Edwards

Service department is top notch. Friendly and thorough. Willing to listen and answer questions as well

Justin Butt

Service department is terrible!! I had an appointment for my truck to be fixed and waited for 2 hours before they pulled my truck in the stahl!!!

David Carey

Fast and always friendly service.

Ryan Abel

They are all very nice and positive! The service department is the best I have ever dealt with!

Wayne Kemp

Friendly and fast service. Better than my hometown dealer by 100 percent.

Jean Hines

Awesome service